About Company
Konga is Nigeria’s leading composite online retail company, committed to revolutionizing the e-commerce landscape by offering a vast array of authentic products and unparalleled customer service. Since our inception, we’ve focused on creating a seamless shopping experience, ensuring convenience, reliability, and value for millions of customers across the nation. At Konga, we believe in empowering our employees and fostering a culture of innovation, growth, and customer-centricity. Join us and be a part of a dynamic team dedicated to shaping the future of retail in Africa.
Job Description
Are you a highly empathetic, tech-savvy individual with a passion for helping people? Konga is seeking a motivated and enthusiastic Junior Customer Care Representative to join our remote assistance team, specifically focusing on chat line support. In this crucial role, you will be the first point of contact for our valued customers, providing friendly, efficient, and effective support through our digital communication channels. This is an excellent opportunity for someone looking to kickstart their career in customer service within a fast-paced, innovative e-commerce environment.
As a Junior Customer Care – Remote Assistance (Chat Line), you will play a vital role in enhancing our customer experience. You’ll be responsible for addressing a variety of customer inquiries, from order tracking and product information to troubleshooting common issues and processing returns, all through text-based interactions. We’re looking for someone who can quickly understand customer needs, articulate solutions clearly and concisely in written form, and maintain a positive, professional demeanor even when faced with challenging situations. This role requires exceptional written communication skills, a keen eye for detail, and the ability to multitask effectively while navigating multiple chat conversations simultaneously. You’ll be provided with comprehensive training and continuous support to ensure your success, making this an ideal position for individuals eager to learn and grow within the customer service domain. If you thrive in a remote work setting and are dedicated to delivering exceptional service, we encourage you to apply and become a part of the Konga family.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and issues via live chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products, services, order statuses, and company policies.
- Troubleshoot and resolve customer complaints and problems efficiently and effectively.
- Escalate complex or unresolved issues to senior support staff when necessary.
- Maintain detailed and accurate records of all customer interactions and resolutions in our CRM system.
- Collaborate with internal teams (e.g., logistics, sales) to ensure timely resolution of customer concerns.
- Continuously learn about new products, services, and system updates to better assist customers.
- Adhere to company standards and procedures, including data privacy and security protocols.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong empathy and active listening abilities to understand customer needs.
- Proficiency in using computers and navigating web-based applications.
- Ability to type accurately and efficiently (minimum 40 WPM).
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Ability to work independently and manage time effectively in a remote setting.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a customer service role (even informal or volunteer).
- Familiarity with CRM software or customer support platforms.
- A diploma or degree in any field.
Perks & Benefits
- Opportunity to work remotely from the comfort of your home.
- Comprehensive training and continuous professional development.
- Competitive salary and performance-based incentives.
- Internet allowance to support remote work.
- Employee discounts on Konga products.
- Opportunity for career advancement within a leading e-commerce company.
How to Apply
If you are ready to embark on an exciting career in customer service with a dynamic team, we invite you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.