About Company
SYKES, now proudly part of Foundever, is a global leader in customer experience (CX) solutions. For over 40 years, we’ve partnered with the world’s best-known brands to deliver exceptional customer interactions across various industries, including technology, telecommunications, retail, and financial services. We believe that great customer experiences are built on a foundation of skilled, empathetic people and innovative technology. Our global team of over 170,000 employees is dedicated to creating connected customer experiences that build loyalty and drive business success. We foster a culture of growth, learning, and inclusivity, valuing diversity and providing comprehensive training and development opportunities. Join Foundever and become part of a team that’s redefining customer service from home, making a real impact every day.
Job Description
Are you passionate about technology and eager to kickstart your career in a dynamic, supportive environment? SYKES, a Foundever company, is seeking enthusiastic and motivated individuals to join our team as a Work From Home Technical Support Advisor in Latvia. This entry-level position is perfect for those who love solving problems, helping people, and are ready to learn new skills from the comfort of their home office. As a Technical Support Advisor, you will be the first point of contact for our customers, providing essential technical assistance for a range of products and services. You will guide users through troubleshooting steps, resolve technical issues, and ensure a seamless and positive customer experience. Full comprehensive training will be provided, equipping you with all the knowledge and tools you need to succeed. We are looking for candidates who are reliable, possess excellent communication skills, and have a genuine desire to help others. This is a fantastic opportunity to build a career in IT support with a global company that invests in its people and offers clear paths for professional development. Embrace the flexibility of remote work while being part of a vibrant, supportive team dedicated to excellence.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting and resolving technical issues.
- Diagnose and identify problems related to hardware, software, and network connectivity.
- Guide customers through step-by-step solutions, ensuring clear understanding and resolution.
- Document all customer interactions and technical issues accurately in our CRM system.
- Escalate complex issues to senior technical support teams when necessary.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Continuously learn and stay updated on product knowledge and technical changes.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer literacy and comfort with navigating software applications.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated workspace with a stable, high-speed internet connection.
- Customer-focused attitude with a desire to help others.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Familiarity with various operating systems (Windows, macOS) and mobile devices.
- Knowledge of common office software (e.g., Microsoft Office Suite).
- Ability to speak additional languages relevant to the European market.
- A genuine interest in technology and eagerness to learn.
Perks & Benefits
- Competitive salary package with performance incentives.
- Comprehensive paid training program.
- Work-from-home flexibility, saving on commute time and costs.
- Opportunities for career growth and professional development within a global company.
- Access to a wide range of learning resources and internal certifications.
- Supportive team environment and dedicated virtual team-building activities.
- Equipment provided (computer, headset) for your home office setup.
- Employee assistance programs and health benefits.
How to Apply
If you are eager to launch your career in technical support and join a world-class customer experience team from the comfort of your home, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.