About Company
Admiral Group is one of the UK’s largest car insurance providers, offering a wide range of insurance products including car, home, travel, and pet insurance. Founded in 1993 in Cardiff, Wales, Admiral has grown significantly, employing thousands across the UK and internationally. We are renowned for our innovative approach to insurance, commitment to customer service, and a vibrant, supportive workplace culture that puts our people first. Our success is built on a foundation of trust, integrity, and a continuous drive to exceed customer expectations. Join a company that values its employees and empowers them to succeed from anywhere.
Job Description
Are you a highly motivated individual with a passion for sales and a talent for building rapport? Do you thrive in a target-driven environment and possess excellent communication skills? Admiral Group is looking for dedicated and enthusiastic Work from Home Inbound Sales Advisors to join our dynamic team based out of Swansea, Wales. This is a fantastic opportunity to kick-start or further your sales career with a leading financial services company, all from the comfort and convenience of your own home.
In this role, you will be the first point of contact for potential customers calling us directly, responding to their enquiries and providing tailored insurance quotes for our range of products. You will listen attentively to customer needs, identify suitable solutions, and skillfully guide them through the sales process. While working from home, you’ll be an integral part of a supportive team, benefiting from comprehensive training and ongoing development to ensure your success. We’re not just looking for order-takers; we’re seeking individuals who can genuinely connect with customers, understand their world, and provide solutions that truly meet their needs. If you’re self-driven, disciplined, and ready to contribute to a thriving sales environment, we encourage you to apply. This role offers excellent earning potential through a competitive base salary and an attractive, uncapped commission structure, rewarding your hard work and success.
Key Responsibilities
- Handle a high volume of inbound calls from potential customers interested in Admiral's insurance products.
- Actively listen to customer needs and provide accurate, tailored insurance quotes and product information.
- Effectively articulate the benefits of Admiral's products and services, overcoming objections to secure sales.
- Achieve and consistently exceed individual sales targets and key performance indicators (KPIs).
- Maintain a high level of product knowledge and stay updated on company promotions, policies, and procedures.
- Ensure all sales interactions comply with regulatory guidelines and company standards for compliance and quality.
- Accurately record customer information and sales data using internal systems.
- Provide exceptional customer service, ensuring a positive experience for every caller.
- Participate in virtual team meetings and ongoing training sessions to enhance skills and knowledge.
- Manage your remote workspace effectively to ensure productivity and adherence to company security protocols.
Required Skills
- Proven experience in an inbound sales or customer service role, preferably in a call centre environment.
- Excellent verbal communication and active listening skills.
- Strong negotiation and objection-handling abilities.
- Proficiency in basic computer skills and navigating multiple systems simultaneously.
- Self-motivated with a strong desire to achieve and exceed sales targets.
- Ability to work independently and maintain focus in a home-based setting.
- Access to a stable, high-speed internet connection and a quiet, dedicated home workspace.
- A resilient and positive attitude, even when faced with challenges.
- Eligibility to work in the UK.
Preferred Qualifications
- Previous experience in the insurance or financial services industry.
- Familiarity with CRM software and sales platforms.
- GCSEs (or equivalent) in Maths and English.
- Experience working in a remote or virtual team environment.
Perks & Benefits
- Competitive base salary with uncapped commission potential.
- Comprehensive paid training program.
- 25 days annual leave plus bank holidays, increasing with service.
- Opportunities for career progression and professional development.
- Employee share scheme.
- Free gym membership and discounted health and wellness benefits.
- Company pension scheme.
- Discounts on Admiral products for you and your family.
- Access to our employee assistance programme and wellbeing resources.
How to Apply
If you’re ready to take on this exciting Work from Home Inbound Sales Advisor role with Admiral Group and believe you have what it takes to succeed, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are interested in this position.