About Company
Tet is a leading Latvian technology and entertainment company, recognized for its innovative solutions and commitment to connecting people. As the largest integrated telecommunications service provider in Latvia, Tet offers a comprehensive range of services, including internet, television, mobile communications, and IT solutions for both private and business clients. Our mission is to enrich lives by providing cutting-edge digital experiences and reliable connectivity. At Tet, we believe in fostering a dynamic and inclusive work environment where every employee has the opportunity to grow, learn, and contribute to our collective success. We pride ourselves on our customer-centric approach, leveraging technology to deliver exceptional service and build lasting relationships. Joining Tet means becoming part of a forward-thinking team dedicated to shaping the future of digital services in Latvia.
Job Description
Are you looking for an exciting entry-level opportunity to kickstart your career in customer service, all from the comfort of your home? Tet is seeking enthusiastic and empathetic individuals to join our vibrant team as Work from Home Call Center Agents. In this crucial entry-level role, you will be the first point of contact for our valued customers, providing friendly, efficient, and professional support for a wide range of inquiries related to Tet’s telecommunications and entertainment services. This is a fantastic chance to develop essential communication, problem-solving, and technical skills within a supportive remote environment. We provide comprehensive training to ensure you are fully equipped to excel, even if you have no prior call center experience. If you are a natural communicator with a passion for helping people and a desire to learn, we invite you to become a vital part of our mission to deliver outstanding customer experiences across Latvia. This remote position offers flexibility while being an integral part of a large, established company, contributing directly to customer satisfaction and loyalty.
Key Responsibilities
- Handle inbound customer calls and emails with professionalism and courtesy, addressing inquiries, resolving issues, and providing accurate information about Tet's products and services.
- Guide customers through troubleshooting steps for common technical problems related to internet, TV, and mobile services.
- Document all customer interactions accurately and efficiently in our CRM system.
- Identify opportunities to enhance the customer experience and escalate complex issues to appropriate departments when necessary.
- Maintain a high level of product knowledge regarding Tet’s offerings, promotions, and policies.
- Adhere to company standards for quality, productivity, and customer satisfaction in a remote work setting.
- Participate actively in virtual training sessions and team meetings to continuously improve skills and knowledge.
- Ensure a secure and private remote workspace environment free from distractions, complying with data privacy regulations.
Required Skills
- Excellent verbal and written communication skills in Latvian and English.
- Strong active listening skills and a patient, empathetic demeanor.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and a commitment to customer satisfaction.
- A positive attitude and eagerness to learn and grow within the company.
Preferred Qualifications
- Prior experience in a customer service or support role (even if not in a call center).
- Familiarity with CRM software or ticketing systems.
- Additional language proficiency (e.g., Russian) is a plus.
- A keen interest in telecommunications and technology.
Perks & Benefits
- Competitive monthly salary with opportunities for performance-based incentives.
- Comprehensive initial and ongoing paid training program.
- The flexibility and convenience of a fully remote work model.
- Opportunities for career growth and professional development within a leading Latvian company.
- Access to Tet's extensive range of digital services and employee discounts.
- Supportive team environment and regular virtual team-building activities.
- Modern tools and technology to ensure a seamless remote work experience.
- Health benefits package and other social guarantees.
How to Apply
Ready to embark on a rewarding career with Tet? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your application is submitted through our official careers portal. We look forward to reviewing your application and potentially welcoming you to our team!