About Company
Westpac Banking Corporation, established in 1817, is Australia’s first bank and oldest company, and one of its largest financial services organizations. With a rich history spanning over two centuries, Westpac has grown into a leading global financial institution, dedicated to providing a comprehensive range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers, communities, and people prosper and grow. We pride ourselves on our commitment to customer service, innovation, and fostering a supportive and inclusive work environment. Although our primary operations are rooted in Australia and New Zealand, our global presence means we uphold world-class standards in customer support and operational excellence, ensuring every interaction reflects our core values of service, teamwork, integrity, and performance. Joining Westpac means becoming part of a legacy of financial stability and a future of dynamic growth.
Job Description
Are you passionate about providing exceptional customer service and looking for an immediate start in a dynamic call center environment? Westpac Banking Corporation is seeking dedicated and enthusiastic Call Center Agents to join our team in Village Park, Waipahu. In this pivotal role, you will be the first point of contact for our valued customers, addressing their inquiries, providing comprehensive information about our products and services, and resolving their concerns with efficiency and empathy. This is an exciting opportunity to contribute to a leading financial institution, making a direct impact on customer satisfaction and loyalty.
As a Call Center Agent, you will handle a high volume of inbound calls, utilizing your excellent communication skills and problem-solving abilities to navigate complex situations and deliver positive outcomes. You will be trained on Westpac’s extensive range of financial products, services, and advanced CRM systems, ensuring you have all the tools necessary to succeed. We are looking for individuals who thrive in a fast-paced setting, possess a genuine desire to help others, and are committed to upholding Westpac’s reputation for outstanding customer care. Your ability to listen attentively, de-escalate challenging situations, and provide clear, concise solutions will be key to your success. If you’re ready to embark on a rewarding career path with a company that values its employees and offers continuous growth opportunities, we encourage you to apply today for an immediate start.
Key Responsibilities
- Answer inbound calls from customers regarding their accounts, products, and services.
- Provide accurate and comprehensive information, addressing inquiries and resolving issues efficiently.
- Maintain a high level of customer satisfaction by delivering polite, professional, and empathetic service.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Identify and escalate complex issues to appropriate departments for resolution.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members to ensure consistent service delivery and achieve team goals.
- Continuously update knowledge on Westpac products, services, and industry changes.
- Identify opportunities to cross-sell or up-sell relevant products and services when appropriate.
Required Skills
- Minimum 1 year of experience in a customer service or call center environment.
- Exceptional verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proven problem-solving abilities and decision-making skills.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Communications, or related field.
- Previous experience in the banking or financial services industry.
- Familiarity with CRM software and call center technologies.
- Ability to speak multiple languages (e.g., Tagalog, Hawaiian).
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Extensive paid training program and ongoing professional development opportunities.
- Career advancement paths within a global financial institution.
- Employee assistance program.
- Positive and supportive team-oriented work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your customer service experience. We look forward to reviewing your application!