About Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international entertainment and media enterprise. We are an iconic brand built on a legacy of creativity, innovation, and storytelling. From enchanting theme parks and unforgettable resorts to groundbreaking films, television shows, and digital experiences, Disney’s magic touches millions of lives worldwide. Our mission is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds, and innovative technologies that make us one of the world’s most admired and successful companies. Join a team where your contributions help create happiness and lasting memories for guests and fans every single day.
Job Description
Are you passionate about delivering exceptional service and creating magical moments for people? The Walt Disney Company is seeking an enthusiastic and dedicated Support Associate to join our dynamic team. This role is crucial in upholding the high standards of guest satisfaction and operational excellence that define the Disney experience. As a Support Associate, you will be the first point of contact for many, providing crucial assistance and ensuring smooth operations. You’ll be instrumental in resolving inquiries, guiding guests, and collaborating with various departments to maintain our world-renowned service quality. This position offers a unique opportunity to immerse yourself in the enchanting world of Disney, contributing directly to the happiness and seamless experience of our guests and partners. We are looking for individuals who embody the Disney spirit – friendly, proactive, and committed to making every interaction special. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to be a part of a team that creates unforgettable memories, we encourage you to apply. This role is more than just a job; it’s a chance to be part of a global phenomenon where your daily efforts contribute to the magic.
Key Responsibilities
- Provide front-line support to guests and internal teams, addressing inquiries and resolving issues efficiently and courteously.
- Act as a brand ambassador, consistently embodying Disney's core values of service, safety, courtesy, show, and efficiency.
- Guide guests through various processes, providing clear and concise information about services, policies, and offerings.
- Collaborate effectively with cross-functional teams to escalate complex issues and ensure timely resolution.
- Maintain accurate records of interactions and resolutions, adhering to company protocols and privacy guidelines.
- Proactively identify potential issues and implement preventative measures to enhance the overall guest experience.
- Assist with operational tasks as needed, ensuring smooth daily functions and supporting team objectives.
- Participate in ongoing training and development programs to stay updated on company policies, products, and best practices.
- Contribute to a positive and inclusive work environment, fostering teamwork and mutual respect.
- Handle sensitive information with discretion and maintain confidentiality at all times.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in basic computer applications and digital communication tools.
- Demonstrated ability to maintain composure and a positive attitude under pressure.
- Reliability and strong work ethic.
- A genuine passion for service and creating magical moments.
Preferred Qualifications
- Previous experience in customer service, hospitality, or a related field.
- Familiarity with The Walt Disney Company's brands, products, and services.
- Experience with CRM software or other customer support platforms.
- Ability to speak multiple languages (a plus, but not required).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discounts on Disney products, parks, and resorts.
- Tuition assistance and professional development opportunities.
- Access to exclusive Disney events and experiences.
- A supportive and inclusive work culture.
- Opportunities for career growth within a global entertainment leader.
How to Apply
Ready to be part of the magic? Please click on the application link below to submit your resume and cover letter directly through The Walt Disney Company’s official careers portal. We look forward to reviewing your application and learning how your unique talents can contribute to our team.