About Company
Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas. The company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. It also owns and operates Sam’s Club retail warehouses. As of January 31, 2024, Walmart has 10,587 stores and clubs in 19 countries. Walmart is the world’s largest company by revenue, with US$611.3 billion according to the Fortune Global 500 list in 2023. It is also the largest private employer in the world with 2.2 million employees. Join our team and be a part of a company committed to saving people money so they can live better, making a positive impact on customers and communities every day.
Job Description
Are you a friendly, organized, and customer-focused individual looking to kickstart your career in a dynamic retail environment? Walmart is looking for an enthusiastic Front Desk Assistant to join our Sacramento team! This isn’t just a job; it’s an opportunity to be the face of our store, providing exceptional service and support to our valued customers. As a Front Desk Assistant, you’ll be the first point of contact for many shoppers, helping them with inquiries, processing returns, managing service desk transactions, and ensuring a smooth and pleasant shopping experience.
We pride ourselves on creating a welcoming atmosphere and our Front Desk Assistants play a crucial role in upholding this standard. You will handle a variety of tasks, requiring a keen eye for detail, excellent communication skills, and a proactive approach to problem-solving. This position offers a fantastic chance to develop your customer service expertise, learn about retail operations, and grow within one of the world’s largest and most successful companies. Walmart fosters a culture of respect, opportunity, and community. We believe in investing in our associates through comprehensive training and pathways for career advancement. If you’re ready to make a tangible difference in customers’ lives, work in a fast-paced and supportive environment, and contribute to the success of a leading retail brand, then we encourage you to apply today. Become an integral part of our team and help us deliver on our promise to provide great value and service every day.
Key Responsibilities
- Greet customers warmly upon arrival and provide directional assistance or general information.
- Process customer returns, exchanges, and warranty claims efficiently and accurately.
- Handle customer inquiries and complaints with professionalism, escalating complex issues when necessary.
- Operate cash register and process various payment types for merchandise and services.
- Maintain cleanliness and organization of the front desk area and surrounding aisles.
- Assist with monitoring self-checkout lanes to ensure smooth operation and provide support to customers.
- Collaborate with other store associates to ensure a cohesive and positive shopping experience.
- Stay informed about current promotions, store policies, and product locations.
- Perform basic administrative tasks as required, such as managing incoming calls or store communications.
- Support store security protocols by being vigilant and reporting suspicious activities.
Required Skills
- High school diploma or equivalent.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and ability to remain calm under pressure.
- Basic computer proficiency and ability to operate a cash register.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proven ability to work independently and as part of a team.
- Strong attention to detail and accuracy in handling transactions.
Preferred Qualifications
- Previous experience in a retail, customer service, or hospitality role.
- Familiarity with Walmart store operations and customer service policies.
- Multilingual abilities are a plus.
- Experience handling money and processing various forms of payment.
Perks & Benefits
- Competitive hourly wages.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holiday pay.
- Associate discount card for purchases at Walmart and Sam's Club.
- Access to educational assistance programs and tuition reimbursement.
- Opportunities for career growth and professional development.
- Employee stock purchase plan.
- Live Better U (LBU) — no-cost college degrees and certificates.
How to Apply
To apply for this exciting opportunity and become a part of the Walmart team, please click on the application link below. We look forward to reviewing your application!