About Company
African Sun Limited is a leading hospitality management company in Zimbabwe, renowned for its diverse portfolio of hotels, resorts, and casinos across the country. With a rich history spanning decades, we are committed to delivering exceptional experiences to our guests, offering a blend of luxury, comfort, and authentic Zimbabwean hospitality. Our properties are destinations in themselves, providing world-class amenities and services that cater to both leisure and business travelers. At African Sun, we believe that our success is driven by the passion and dedication of our people. We foster a vibrant and inclusive work environment where talent is nurtured, and career growth is encouraged. Join our dynamic team and be part of a legacy of excellence in the heart of Africa.
Job Description
African Sun Limited is seeking enthusiastic and customer-focused Waiters and Waitresses to join our esteemed team in Harare for an immediate start. If you are passionate about providing outstanding service, thrive in a fast-paced environment, and are eager to contribute to a memorable dining experience for our guests, we encourage you to apply. This full-time role is critical to maintaining our high standards of service and ensuring guest satisfaction within our vibrant restaurant settings.
As a Waitress/Waiter, you will be the face of our establishment, interacting directly with guests, taking orders, serving food and beverages, and ensuring that their dining experience is seamless and enjoyable from start to finish. You will be expected to possess an in-depth knowledge of our menu offerings, including daily specials and beverage selections, to confidently assist guests with their choices and provide recommendations. Beyond service delivery, you will play a vital role in maintaining the cleanliness and organization of the dining area, adhering strictly to health and safety regulations, and collaborating effectively with kitchen and bar staff. This position offers a fantastic opportunity to grow within a leading hospitality group, enhance your skills, and be part of a supportive team dedicated to creating unforgettable moments for our guests. We are looking for individuals who are not only skilled but also possess a positive attitude, excellent communication abilities, and a genuine desire to go above and beyond for every guest. Your ability to anticipate needs, resolve issues promptly, and maintain a calm and professional demeanor under pressure will be key to your success in this role. We are excited to welcome individuals who are ready to hit the ground running and make an immediate impact.
Key Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Present menus, explain daily specials, and offer recommendations.
- Take food and beverage orders accurately and efficiently, using our POS system.
- Serve food and beverages promptly and professionally.
- Anticipate guest needs and respond to requests in a timely and courteous manner.
- Clear tables, reset dining areas, and maintain cleanliness throughout service.
- Handle guest inquiries, complaints, and feedback with professionalism and escalate when necessary.
- Collaborate with kitchen and bar staff to ensure smooth service flow.
- Process payments accurately and efficiently.
- Adhere to all health, safety, and hygiene standards and regulations.
- Assist with opening and closing duties, including setting up and breaking down dining areas.
Required Skills
- Proven experience as a Waiter/Waitress in a reputable restaurant or hotel.
- Exceptional customer service and communication skills.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Strong attention to detail and organizational skills.
- Knowledge of food and beverage service standards.
- Ability to operate POS systems and handle cash/card payments.
- Physical stamina to stand and walk for extended periods and lift moderate weights.
- A positive attitude and a team-player mentality.
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Experience with fine dining service or luxury hospitality.
- Knowledge of local and international cuisine and beverages.
- Fluency in additional local languages (e.g., Shona, Ndebele) is an advantage.
- Proven track record of maintaining high guest satisfaction scores.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Comprehensive health benefits package.
- Opportunities for professional development and career growth.
- Meals provided during shifts.
- Uniforms provided and laundered.
- Employee discounts at African Sun properties.
- A supportive and dynamic work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills for this role. We look forward to reviewing your application.