About Company
Radisson Blu Lagos Ikeja stands as a beacon of luxury and exceptional hospitality in the vibrant heart of Ikeja GRA. As part of the globally recognized Radisson Hotel Group, we are committed to delivering memorable moments to our guests through world-class service, sophisticated amenities, and an exquisite culinary experience across our various dining outlets. We pride ourselves on fostering a diverse and inclusive environment where every team member is valued and empowered to contribute to our success.
Job Description
Join the esteemed culinary team at Radisson Blu Lagos Ikeja as a Waitress and become a pivotal part of creating unforgettable dining experiences for our discerning guests. We are seeking enthusiastic, service-oriented individuals with a passion for hospitality to deliver exceptional table service in our vibrant restaurant settings. In this dynamic role, you will be the face of our dining establishment, guiding guests through our exquisite menus, ensuring their comfort, and anticipating their needs with grace and efficiency. This position offers a fantastic opportunity to work in a high-end environment, interact with a diverse clientele, and significantly boost your earnings through competitive tips. If you possess a friendly demeanor, excellent communication skills, and a commitment to delivering outstanding customer service, we invite you to contribute to our reputation for excellence and grow your career with a leading international hotel brand.
Key Responsibilities
- Warmly greet and seat guests upon their arrival, presenting menus and explaining daily specials.
- Accurately take food and beverage orders, utilizing point-of-sale (POS) systems, and relaying them to the kitchen or bar staff.
- Serve food and beverages promptly and professionally, ensuring proper presentation and temperature.
- Monitor dining areas to anticipate guest needs, promptly clearing tables, refilling drinks, and addressing any requests.
- Process guest payments accurately and efficiently, handling cash, credit card transactions, and providing change as necessary.
- Maintain a clean and organized dining area, including table settings, condiment stations, and overall restaurant cleanliness.
- Collaborate effectively with kitchen staff, bartenders, and other team members to ensure seamless service flow.
- Actively listen to guest feedback and resolve any complaints or issues courteously and professionally, escalating when necessary.
- Adhere strictly to all food safety, hygiene, and alcohol service regulations.
- Possess comprehensive knowledge of the menu items, ingredients, preparation methods, and wine pairings to assist guests with selections.
- Assist with setting up and breaking down dining areas for various shifts or events.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work efficiently in a fast-paced environment while maintaining composure.
- Strong attention to detail and ability to multi-task.
- Basic mathematical skills for handling transactions and calculating bills.
- Physical stamina to stand, walk, and carry trays for extended periods.
- A positive attitude and a team-player mentality.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Minimum of 1 year of experience as a waitress or in a similar hospitality role.
- Previous experience working in a high-volume restaurant or hotel setting.
- Knowledge of Nigerian and international cuisine.
- Ability to speak multiple languages is an advantage.
- Formal training in hospitality or customer service.
Perks & Benefits
- Competitive base salary with excellent earning potential from tips.
- Opportunity for career growth and professional development within an international hotel group.
- Staff meals provided during shifts.
- Comprehensive training programs.
- A supportive and dynamic work environment.
- Employee discounts on hotel stays and F&B across Radisson Hotel Group properties (subject to policy).
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our dedicated team at Radisson Blu Lagos Ikeja.