About Company
Sweet Sensation is a leading fast-food and casual dining restaurant chain in Nigeria, renowned for its diverse menu, quality meals, and commitment to excellent customer service. With numerous branches across the country, we pride ourselves on offering a delightful culinary experience that combines local flavors with international appeal. Our mission is to create memorable moments for our guests through delicious food, a welcoming ambiance, and impeccable service. We foster a vibrant, inclusive, and supportive work environment where every team member is valued and encouraged to grow.
Job Description
Are you a vibrant, energetic individual with a passion for delivering exceptional customer service? Sweet Sensation, a beloved name in the Nigerian casual dining scene, is seeking a dedicated Waiter Assistant to join our dynamic team for evening shifts at our bustling Egbeda, Alimosho location. This is an exciting opportunity for individuals looking to kickstart or advance their career in the hospitality industry, working in a fast-paced yet rewarding environment where every day brings new opportunities to delight our customers.
As a Waiter Assistant, you will be an integral part of our front-of-house operations, playing a crucial role in ensuring our guests have a memorable and delightful dining experience. Your primary responsibility will be to support our senior waiting staff, ensuring the dining area runs smoothly and efficiently, particularly during our busiest evening hours. This includes setting up tables with precision, ensuring cutlery and glassware are sparkling, and keeping the dining space impeccably clean and inviting. You will also be crucial in assisting with the prompt and accurate delivery of food and beverages from the kitchen to our guests, ensuring timely service and satisfaction.
We are looking for someone who thrives on teamwork, possesses a keen eye for detail, and is committed to upholding Sweet Sensation’s renowned high standards of quality and service. You’ll often be the first point of contact for many of our guests, offering a warm welcome, answering initial queries, and contributing significantly to a positive and friendly atmosphere. This role requires excellent communication skills, a proactive attitude, and the ability to anticipate guest needs. Physical stamina is important as this role involves standing for extended periods, walking briskly, lifting trays, and moving quickly and safely between the kitchen and dining area. Furthermore, you will be responsible for maintaining the cleanliness of the dining area, ensuring all health and safety protocols are strictly followed to provide a hygienic and safe environment for both our guests and staff. If you are eager to learn, highly organized, proactive, and genuinely enjoy working in a customer-centric environment where your efforts directly contribute to customer satisfaction, we strongly encourage you to apply. Join us and become a key player in creating unforgettable dining moments for our cherished customers, contributing to the continued success and warm reputation of Sweet Sensation.
Key Responsibilities
- Set up and reset dining tables with appropriate cutlery, glassware, and condiments.
- Assist waiters in delivering food orders and beverages to customers promptly and accurately.
- Clear dirty dishes, glassware, and cutlery from tables and transport them to the dishwashing area.
- Refill water glasses, tea/coffee cups, and other beverage containers as needed.
- Maintain the cleanliness and tidiness of the dining area, including sweeping, mopping, and wiping surfaces.
- Greet guests upon arrival and assist them in finding their seats.
- Address initial customer requests and direct them to the appropriate staff member.
- Restock server stations with necessary supplies throughout the shift.
- Support kitchen staff by running food, fetching items, and assisting with basic prep tasks when required.
- Adhere strictly to all health, safety, and hygiene standards and regulations.
Required Skills
- Excellent customer service skills
- Strong teamwork and collaboration abilities
- Effective verbal communication skills
- High attention to detail and cleanliness
- Physical stamina and ability to stand, walk, and lift for extended periods
- Ability to work efficiently in a fast-paced environment
- Time management and organizational skills
- Reliable and punctual, with availability for evening shifts.
Preferred Qualifications
- Previous experience in a restaurant, hotel, or other hospitality setting (e.g., as a busser, food runner, or similar role).
- High school diploma or equivalent qualification.
- Basic knowledge of food safety and hygiene practices.
- Residency in Egbeda, Alimosho, or surrounding areas for ease of commute.
Perks & Benefits
- Competitive hourly or monthly salary
- Staff meals or discounts on company products
- Opportunities for professional development and training
- Clear pathways for career growth within the company
- A supportive and friendly work environment
- Contribution to a well-known and respected brand in Nigeria.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights any relevant experience in hospitality or customer service. We look forward to reviewing your application!