About Company
Framework Housing Association is a leading charity dedicated to tackling homelessness and social exclusion across Nottinghamshire and beyond. For over 30 years, we’ve been at the forefront of providing vital support services, including accommodation, health interventions, training, and employment opportunities. Our mission is to empower vulnerable people to achieve stable and independent lives. We believe in building stronger communities, and our work is powered by the passion and commitment of our dedicated staff and an invaluable network of volunteers. Joining Framework means becoming part of an organisation that makes a tangible, life-changing difference every single day.
Job Description
We are seeking a highly motivated and compassionate Volunteer Coordinator to join our dynamic team and play a pivotal role in our NGO projects. This is an incredible opportunity to contribute directly to Framework’s mission by developing, managing, and supporting our volunteer programmes, which are integral to the success of our various initiatives aimed at supporting vulnerable individuals and ending homelessness.
As the Volunteer Coordinator, you will be the heart of our volunteer efforts, responsible for recruiting, training, engaging, and retaining volunteers across a diverse range of projects. You will ensure that our volunteers are well-placed, well-supported, and feel valued, enabling them to make the greatest possible impact. Your role will involve close collaboration with project managers and team leaders to identify volunteer needs, develop engaging roles, and integrate volunteer contributions seamlessly into our service delivery. This position demands exceptional organisational skills, a proactive approach, and a genuine passion for community engagement and social impact. You will not only manage the administrative aspects of volunteer engagement but also foster a positive and inclusive environment where every volunteer feels empowered and appreciated. This is more than just a job; it’s a chance to champion the spirit of volunteering and directly empower individuals facing homelessness to rebuild their lives.
Your efforts will directly enhance the reach and effectiveness of Framework’s projects, from street outreach and support services to skill-building workshops and community events. We are looking for someone who can inspire, motivate, and manage a diverse group of individuals, ensuring their experience with Framework is rewarding and their contributions are maximised. If you are a natural connector with a heart for social justice and a flair for coordination, we encourage you to apply.
Key Responsibilities
- Develop and implement strategies for volunteer recruitment, induction, training, and retention tailored to specific NGO projects.
- Act as the primary point of contact for all volunteers, providing ongoing support, guidance, and recognition.
- Collaborate with project managers to identify volunteer needs and develop clear, impactful volunteer role descriptions.
- Manage the volunteer database, ensuring accurate records, compliance with data protection, and reporting on volunteer impact.
- Organise and facilitate regular volunteer meetings, appreciation events, and training sessions.
- Ensure all volunteer activities comply with Framework's policies, procedures, and safeguarding guidelines.
- Monitor and evaluate the effectiveness of volunteer programmes, gathering feedback and implementing improvements.
- Promote Framework's volunteering opportunities through various channels, including social media, local events, and partnerships.
- Address any volunteer concerns or issues promptly and professionally.
- Contribute to the development of a positive and inclusive culture for all volunteers.
Required Skills
- Proven experience in volunteer coordination or a similar role within the non-profit sector.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organisational and time management abilities, with attention to detail.
- Proficiency in using CRM systems or volunteer management software.
- Ability to work independently and as part of a team.
- A compassionate and empathetic approach to supporting diverse individuals.
- Demonstrated ability to motivate, inspire, and manage volunteers effectively.
- Commitment to Framework's values and mission.
- Full UK driving license and access to a vehicle for travel within Nottinghamshire (desirable but not essential).
Preferred Qualifications
- Relevant qualification in volunteer management, community development, social work, or a related field.
- Experience working with vulnerable adults or individuals experiencing homelessness.
- Knowledge of safeguarding policies and procedures.
- Experience in project coordination or management.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave entitlement.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- The chance to make a significant positive impact on the lives of vulnerable people.
- Employee assistance programme.
- Flexible working options (where feasible).
How to Apply
To apply for this rewarding position, please click the application link below. Submit your comprehensive CV along with a compelling cover letter outlining your relevant experience, skills, and why you are passionate about contributing to Framework’s mission as a Volunteer Coordinator. We encourage you to highlight specific examples of your success in coordinating volunteers and managing NGO projects. We look forward to reviewing your application.