About Company
Vodafone is a leading telecommunications company in Europe and Africa, providing a wide range of services including mobile, fixed, broadband, and TV. We are at the forefront of innovation, connecting millions of people and businesses globally, enabling digital transformation, and fostering a connected society. While our primary operational footprint is international, our commitment to global enterprise solutions means we seek top talent to support our diverse operations and client base wherever they may be. We believe in harnessing technology to create a better future, driving progress through connectivity, and empowering our employees to make a real impact. Join a global team dedicated to pioneering new technologies and delivering exceptional service, working in an environment that champions diversity, inclusion, and continuous learning.
Job Description
We are urgently seeking a dedicated and proactive Technical Assistant to join our team in Columbus, OH. This critical role is designed for an individual who thrives in a fast-paced environment and possesses a strong foundational understanding of IT systems and network operations. As a Technical Assistant, you will play a pivotal role in ensuring the smooth functioning of our technical infrastructure and providing first-class support to various internal stakeholders and, at times, external partners. You will be instrumental in maintaining system integrity, troubleshooting technical issues, and contributing to the overall efficiency of our operations. This is an exciting opportunity for someone eager to grow their career within a global telecommunications giant, gaining invaluable experience and contributing to projects that impact millions. If you are passionate about technology, eager to learn, and ready to tackle challenges head-on, we encourage you to apply and become a vital part of Vodafone’s mission to connect the world.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network-related issues, escalating complex problems to senior technical staff as needed.
- Monitor system performance and network connectivity, proactively identifying and addressing potential issues.
- Assist in the installation, configuration, and maintenance of IT equipment, including workstations, servers, and telecommunications devices.
- Perform routine system checks, backups, and data recovery procedures to ensure data integrity and system availability.
- Document technical procedures, troubleshooting steps, and incident resolutions for knowledge base expansion.
- Collaborate with cross-functional teams to implement technical solutions and support ongoing projects.
- Provide user training and guidance on IT systems and applications as required.
- Manage inventory of IT assets and maintain accurate records.
- Adhere to all company security policies and compliance regulations.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi).
- Experience with troubleshooting common hardware and software issues.
- Excellent problem-solving and analytical abilities.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-centric approach with a focus on providing exceptional support.
Preferred Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or similar IT certifications.
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.
- Previous experience in a technical support or help desk role.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Access to a global network of professionals and innovative projects.
- Employee assistance program.
- Discounted telecommunication services.
How to Apply
To apply for the Vodafone Technical Assistant position, please click on the application link below. You will be redirected to our global careers portal where you can submit your resume and complete your application. Please ensure your resume highlights your technical skills and relevant experience. We look forward to reviewing your application!