About Company
Ansaback is a leading UK-based provider of professional call handling and virtual office services, dedicated to supporting businesses of all sizes with exceptional customer engagement. With over two decades of experience, we pride ourselves on being an extension of our clients’ teams, offering seamless and sophisticated communication solutions. Our highly trained receptionists and support staff handle calls, manage diaries, process orders, and provide comprehensive administrative support, ensuring every interaction reflects positively on our clients. At Ansaback, we believe in fostering a supportive and innovative environment where our team members can thrive, develop their skills, and contribute to our mission of delivering outstanding service. We are committed to using advanced technology alongside a personal touch to create meaningful connections and drive client success. Join a company that values its people, invests in their growth, and celebrates collective achievements.
Job Description
Are you seeking a dynamic entry-level opportunity where your excellent communication skills and enthusiasm are your greatest assets? Ansaback is excited to welcome a new Virtual Receptionist to our dedicated team in Telford, England. This fully remote role is ideal for individuals eager to learn and grow, as no prior experience is required – we provide comprehensive training to equip you with all the necessary skills for success! As a Virtual Receptionist, you will serve as the professional and friendly voice for a diverse range of businesses, acting as their essential first point of contact. Your core responsibility will be to deliver outstanding customer service by managing inbound calls, expertly handling enquiries, and ensuring every caller enjoys a seamless and positive experience. Leveraging cutting-edge communication technology from your home office, you will efficiently integrate with our clients’ operations, managing their diaries, scheduling appointments, and performing various administrative tasks. This position calls for meticulous attention to detail, strong organisational abilities, and a genuine passion for connecting with people. If you are a proactive problem-solver with a natural ability to engage and you’re ready to embark on a fulfilling career path with ample opportunities for advancement, we encourage you to apply. Join a company that values its employees, invests in professional development, and celebrates a culture of support and excellence.
Key Responsibilities
- Professionally answer and direct inbound calls for a variety of clients, acting as their dedicated receptionist.
- Take accurate messages and relay them promptly to the appropriate client or contact.
- Provide exceptional customer service, addressing caller inquiries and resolving issues with a friendly and helpful approach.
- Manage client diaries, schedule appointments, and update calendars as required.
- Process basic administrative tasks, such as data entry and information retrieval.
- Handle and escalate urgent queries to the relevant parties in a timely manner.
- Maintain accurate and detailed records of all interactions and client information.
- Utilise virtual communication platforms and CRM software effectively.
- Adhere to client-specific protocols and service level agreements.
- Collaborate with team members to ensure seamless service delivery and support.
Required Skills
- Excellent verbal and written communication skills in English.
- A genuine desire to help people and deliver outstanding customer service.
- Strong active listening skills and a clear telephone manner.
- Proficiency in basic computer skills and comfortable learning new software.
- Ability to maintain a positive and professional attitude in all interactions.
- Exceptional organisational skills and attention to detail.
- Reliable internet connection and a quiet, dedicated home office space.
- Ability to work independently and manage time effectively in a remote setting.
- A proactive and enthusiastic approach to learning and personal development.
- Problem-solving aptitude and resourcefulness.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not essential.
- Familiarity with CRM systems or call handling software.
- Experience with virtual communication tools (e.g., Microsoft Teams, Zoom).
- A quick learner with an adaptable mindset.
- Ability to multitask effectively without compromising quality.
Perks & Benefits
- Comprehensive paid training program tailored for new Virtual Receptionists.
- Competitive salary with opportunities for performance-based reviews.
- Enjoy the flexibility and comfort of a fully remote work model.
- Access to continuous professional development and training.
- Supportive and collaborative team environment.
- Opportunity to work with a diverse range of clients and industries.
- Paid time off and holiday benefits.
- Pension scheme contributions.
- Career progression opportunities within Ansaback.
- Employee assistance program for well-being support.
How to Apply
Ready to launch your career as a Virtual Receptionist with Ansaback? Click on the application link below to submit your CV and cover letter. We look forward to reviewing your application!