About Company
YouSee, a core part of Nuuday, stands as Denmark’s leading provider of TV, broadband, and mobile services. We are at the forefront of connecting Danes through superior digital entertainment and communication solutions, dedicated to enriching lives and fostering seamless digital experiences. Our unwavering commitment to innovation, unparalleled customer satisfaction, and cultivating meaningful connections drives everything we do. At YouSee, we pride ourselves on simplifying digital life for our customers, ensuring they experience the best in connectivity and entertainment with reliable and advanced services. Joining our team means becoming part of a forward-thinking organization that not only deeply values its employees but actively invests in their professional growth and overall well-being. We cultivate a dynamic, inclusive, and collaborative work environment where a customer-first mindset is paramount to our shared success and continuous evolution.
Job Description
Are you a natural communicator with an inherent passion for helping others, ready to embark on a fulfilling and impactful career journey without needing prior experience? YouSee, Denmark’s premier provider of digital entertainment and communication services, is actively seeking enthusiastic and customer-focused individuals to join our vibrant team as Virtual Call Center Agents. This unique entry-level opportunity empowers you to launch a professional career from the comfort and convenience of your home, offering full flexibility from anywhere within Denmark.
At YouSee, we believe profoundly in nurturing talent and fostering potential. That’s why we offer a comprehensive, fully paid training program meticulously designed to transform you into a confident and skilled customer service expert. You’ll gain in-depth knowledge of our wide array of cutting-edge TV, broadband, and mobile products, learn effective communication strategies tailored for various customer interactions, and master our state-of-the-art customer relationship management (CRM) systems. Your primary mission will be to be the friendly, empathetic, and exceptionally helpful voice of YouSee, assisting customers with everything from technical troubleshooting and billing inquiries to explaining new features and upgrading their services.
This 100% remote role emphasizes unparalleled flexibility, giving you the power to manage your work-life balance effectively while contributing to a crucial national service. You’ll handle a diverse range of inbound calls, exercising your sharp problem-solving skills and genuine empathy to ensure every customer interaction is positive, productive, and leaves them feeling valued. We foster a highly supportive virtual environment where teamwork thrives, continuous learning is encouraged, and your contributions are recognized. If you’re a quick learner with a consistently positive attitude, excellent verbal communication skills in both Danish and English, and a stable internet connection, you are exactly who we’re looking for. Seize this incredible chance to develop valuable professional experience, become an integral part of a leading Danish company, and make a tangible, positive impact on the daily lives of thousands of customers. Join YouSee and start building your future today!
Key Responsibilities
- Answer inbound calls professionally and promptly, addressing a wide range of customer inquiries and concerns regarding YouSee services.
- Provide accurate, comprehensive information and solutions about YouSee's TV, broadband, and mobile products.
- Efficiently troubleshoot basic technical issues, guiding customers through steps to resolve problems or escalating complex cases to specialized teams.
- Process service orders, update account information, and manage customer subscriptions with meticulous precision and attention to detail.
- Document all customer interactions, feedback, and resolutions accurately and thoroughly in the CRM system.
- Maintain a consistently high level of customer satisfaction by delivering exceptional service, demonstrating patience, and showing understanding.
- Actively participate in all required ongoing training and development programs to continuously enhance product knowledge and refine customer service skills.
Required Skills
- Excellent verbal communication skills in both Danish and English, clear and articulate.
- Strong active listening and comprehension abilities to understand customer needs fully.
- Basic computer literacy and the ability to navigate multiple software applications simultaneously.
- A patient, empathetic, and consistently positive attitude towards customers, even in challenging situations.
- Ability to work independently and manage time effectively to meet performance goals in a remote setting.
- A stable, high-speed internet connection and a quiet, dedicated home office environment conducive to professional work.
- Proven problem-solving aptitude with a proactive and solutions-oriented approach to customer challenges.
Preferred Qualifications
- High school diploma or equivalent educational background.
- Previous experience in any customer-facing role (e.g., retail, hospitality) is a valuable asset, though not strictly required for this entry-level position.
- Familiarity with telecommunications products, services, or related industry concepts.
Perks & Benefits
- Comprehensive, fully paid training program designed to ensure your success from day one.
- Competitive monthly salary with potential for performance-based incentives and bonuses.
- The flexibility and convenience of working 100% remotely from anywhere within Denmark.
- Generous employee discounts on YouSee's premium TV, broadband, and mobile services.
- Access to health and wellness programs to support your well-being.
- Clear opportunities for career advancement and continuous professional development within YouSee and the broader Nuuday group.
- A highly supportive, inclusive, and collaborative virtual team environment that values every voice.
How to Apply
Ready to launch your rewarding career with YouSee? We enthusiastically encourage all interested candidates, regardless of prior experience, to apply! Please click on the official application link below to submit your resume and a brief cover letter outlining your motivation for this exciting role and what makes you a great fit for our team. We eagerly look forward to reviewing your application and potentially welcoming you to the YouSee family!