About Company
Virgin Group, through its renowned airline Virgin Atlantic, stands as a beacon of innovation and customer service in the global aviation industry. For nearly four decades, Virgin Atlantic has been committed to making flying a joyous and memorable experience, pushing boundaries and challenging the status quo. We are more than just an airline; we are a vibrant community built on a shared passion for connecting people and cultures. Our distinctive red tails soar across continents, powered by a diverse team united by warmth, professionalism, and a pioneering spirit. At Virgin Atlantic, we believe in putting our people first, fostering a supportive and inclusive environment where every individual can thrive and reach their full potential. Join us and become part of a legacy that celebrates individuality, teamwork, and the magic of travel.
Job Description
Are you ready to embark on an extraordinary career where every day brings new horizons and incredible experiences? Virgin Atlantic is seeking enthusiastic, service-oriented individuals to join our award-winning Cabin Crew team. This is more than just a job; it’s a lifestyle, a commitment to delivering unparalleled service, and an opportunity to be the face of one of the world’s most beloved airlines. As a Virgin Atlantic Cabin Crew member, you will be at the heart of our operations, ensuring the safety, comfort, and satisfaction of our diverse range of passengers on flights across our extensive global network. You will be a vital part of a dynamic team, working together to create an uplifting and memorable journey for everyone onboard.
Your primary responsibilities will include upholding the highest safety standards, performing pre-flight checks, ensuring compliance with all aviation regulations, and expertly handling any emergency situations with calm and precision. Beyond safety, you’ll be instrumental in crafting an exceptional customer experience, from welcoming passengers with a genuine smile to serving our premium in-flight offerings with grace and efficiency. We are looking for individuals who possess a natural flair for hospitality, an unwavering commitment to teamwork, and an ability to remain calm and resourceful under pressure. You’ll be trained to the highest industry standards, equipping you with the skills and confidence to handle any situation. This role demands flexibility, resilience, and a passion for travel and people. You’ll gain invaluable experience, develop unique skills, and build lifelong friendships while exploring the world. If you’re someone who thrives on challenge, loves engaging with people from all walks of life, and dreams of a career that truly takes flight, then this is your opportunity to become part of the Virgin Atlantic family. Your journey with us promises excitement, growth, and the chance to make a real difference to thousands of travellers every day. We pride ourselves on our distinctive service and our people are at the core of delivering this. Come and make your mark with the Virgin Group.
Key Responsibilities
- Ensure the safety and comfort of all passengers throughout the flight.
- Conduct pre-flight safety checks of aircraft cabins and equipment.
- Deliver exceptional in-flight customer service, including serving meals, beverages, and selling duty-free items.
- Respond calmly and efficiently to in-flight emergencies and administer first aid when necessary.
- Uphold Virgin Atlantic's brand standards and contribute to a positive onboard atmosphere.
- Work collaboratively with the flight deck and other cabin crew members.
- Complete all required paperwork and reports accurately.
- Adhere strictly to all aviation regulations and company procedures.
Required Skills
- Minimum of 1 year of customer service experience (face-to-face preferred).
- Excellent communication and interpersonal skills.
- Ability to remain calm and composed in demanding situations.
- Strong problem-solving abilities.
- Eligibility to live and work in the UK.
- Ability to swim at least 25 meters unaided.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the travel or hospitality industry.
- Proficiency in additional languages.
- Knowledge of aviation safety protocols.
Perks & Benefits
- Competitive salary and benefits package.
- Excellent travel benefits for you and your eligible family/friends.
- Comprehensive training and professional development.
- Opportunities for career progression within Virgin Atlantic and the wider Virgin Group.
- A vibrant and inclusive working environment.
- Access to a range of wellbeing and support programmes.
- Generous holiday allowance.
How to Apply
Ready to take your career to new heights? We encourage all qualified candidates to click on the application link below to apply directly through the Virgin Atlantic careers portal. Please ensure your CV and cover letter highlight your customer service experience and why you’re passionate about joining our Cabin Crew team. We look forward to receiving your application!