About Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. With a legacy spanning over a century, UPS has built a reputation for reliability, innovation, and a deep commitment to its employees and the communities it serves. Joining UPS means becoming part of a diverse and dedicated team that moves the world forward, one package at a time. We are committed to fostering a culture of growth, integrity, and exceptional service.
Job Description
Are you a highly organized individual with a keen eye for detail and a passion for ensuring smooth operations? United Parcel Service (UPS) in New Orleans, Louisiana, is seeking a proactive and dedicated Dispatch Assistant to join our dynamic team. This pivotal role supports our daily delivery and pick-up operations, playing a crucial part in the efficient movement of goods that our customers rely on. As a Dispatch Assistant, you will be the backbone of our dispatch team, coordinating with drivers, managing routes, and resolving logistical challenges to ensure timely and accurate deliveries.
This isn’t just a job; it’s an opportunity to contribute to a world-renowned logistics network. You will utilize your strong communication skills to act as a vital link between our drivers and various internal departments, ensuring everyone is aligned and informed. The fast-paced environment requires someone who thrives under pressure, can multitask effectively, and possesses excellent problem-solving abilities. You’ll be responsible for accurate data entry, maintaining dispatch records, and assisting in the optimization of daily routes to enhance efficiency and customer satisfaction. If you are ready to apply your organizational talents in a challenging yet rewarding setting, and grow your career within a company that values its people, we encourage you to apply. We are looking for an individual eager to learn, adapt, and make a tangible impact on our daily success. Come be a part of the team that delivers what matters.
Key Responsibilities
- Assist dispatchers in managing daily delivery and pick-up routes for drivers.
- Communicate effectively with drivers regarding schedules, route changes, and urgent requests.
- Monitor driver progress and address any immediate operational issues or delays.
- Maintain accurate dispatch logs, records, and relevant documentation.
- Utilize dispatch software and tools to track packages and driver locations.
- Provide administrative support to the dispatch team, including data entry and report generation.
- Collaborate with other departments to resolve delivery exceptions or customer inquiries.
- Ensure compliance with company policies, safety standards, and transportation regulations.
- Assist with driver check-in and check-out procedures.
- Identify and escalate complex logistical problems to senior dispatch personnel.
Required Skills
- High school diploma or equivalent
- Minimum 2 years of experience in an administrative or operational support role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to work effectively in a fast-paced, high-pressure environment
- Demonstrated problem-solving and decision-making skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
Preferred Qualifications
- Associate's degree or higher in logistics, supply chain management, or a related field
- Previous experience in dispatch, transportation, or logistics operations
- Familiarity with dispatching software or GPS tracking systems
- Knowledge of local geography and street layouts in New Orleans and surrounding areas
Perks & Benefits
- Competitive hourly wages
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Tuition assistance programs
- Employee discount programs
- Opportunities for career advancement and professional development
- Safe and supportive work environment
How to Apply
Interested candidates are encouraged to apply directly through the UPS Careers website. Please click on the application link below, then search for ‘Dispatch Assistant’ in ‘New Orleans, Louisiana’ to find and apply for this exciting opportunity. We look forward to reviewing your application and potentially welcoming you to the UPS team!