About Company
At United Parcel Service (UPS), we’re more than just a delivery company; we’re a global leader in logistics, connecting people and businesses across the world. With a rich history spanning over a century, UPS is renowned for its reliability, efficiency, and commitment to service excellence. Our extensive network, powered by innovative technology and a dedicated team, ensures that packages arrive on time, every time. In Canada, UPS plays a vital role in national and international commerce, supporting communities and enabling economic growth. We foster a diverse and inclusive environment where every employee is valued and has the opportunity to grow, making a tangible impact on our success.
Job Description
Are you a highly organized, detail-oriented individual with a passion for logistics and a drive to excel? United Parcel Service (UPS) in Moncton, New Brunswick, is seeking a motivated and dynamic Delivery Coordinator to join our operations team for an immediate start. This pivotal role is at the heart of our delivery service, ensuring the smooth, efficient, and timely dispatch and return of packages, and providing crucial support to our dedicated drivers. As a Delivery Coordinator, you will be instrumental in maintaining the high standards of customer service and operational efficiency that UPS is known for. You will be the central point of contact, coordinating routes, resolving issues, and ensuring our delivery operations run like clockwork. If you thrive in a fast-paced environment and are ready to take on a challenging yet rewarding position with a global leader, this is your opportunity to contribute to a world-class logistics network. We offer a stimulating work environment where your contributions directly impact our ability to deliver on our promises.
Key Responsibilities
- Coordinate and manage daily delivery and pickup schedules for a team of drivers, optimizing routes for efficiency and timely service.
- Act as the primary point of contact for drivers, providing real-time support, addressing operational issues, and assisting with route adjustments.
- Monitor delivery progress using internal tracking systems, proactively identifying and resolving potential delays or complications.
- Communicate effectively with customers regarding delivery inquiries, service updates, and special requests, ensuring a positive experience.
- Maintain accurate records of deliveries, pickups, and driver activities, preparing daily reports and ensuring data integrity.
- Collaborate closely with various departments, including customer service and warehouse operations, to ensure seamless workflow.
- Assist with administrative tasks such as dispatching, package sorting, and preparing documentation as required.
- Ensure adherence to all safety protocols and company policies, promoting a safe working environment for all team members.
- Handle unexpected challenges and emergencies with calm and effective problem-solving skills to minimize disruption.
Required Skills
- Minimum 1-2 years of experience in a coordination, dispatch, or administrative role, preferably within logistics or transportation.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
- Strong communication skills, both verbal and written, with a professional and customer-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new internal software systems.
- Proven problem-solving abilities and a proactive attitude in addressing operational challenges.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the transportation or courier industry.
- Knowledge of Moncton and surrounding New Brunswick area geography and routes.
- Bilingualism (English and French) is considered a strong asset, given the regional demographics.
- Post-secondary education in Business Administration, Logistics, or a related field.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development within a global organization.
- Employee discounts on UPS services and various partner programs.
- A supportive and inclusive work environment committed to diversity and teamwork.
- Paid time off and holiday pay.
- Access to a strong network of professionals and mentors.
How to Apply
Ready to kick-start your career with a world-renowned logistics leader? If you are passionate about operations and customer service, and eager to contribute to a dynamic team, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the UPS family.