About Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. With a history stretching back to 1907, UPS has grown from a bicycle messenger service to one of the largest and most recognized shipping and logistics companies worldwide. We are dedicated to delivering excellence, fostering innovation, and connecting communities across the globe. Our commitment extends beyond packages; we deliver opportunities, possibilities, and peace of mind to millions of customers every day. Join our team in Sitka, Alaska, and become a vital part of a company that moves the world forward.
Job Description
Are you a highly motivated, customer-focused individual looking for an immediate opportunity to make an impact? United Parcel Service (UPS) is urgently seeking a dedicated Customer Service Representative to join our team in Silver Bay, Sitka, AK. This full-time, on-site position is crucial to our operations, serving as the first point of contact for our valued customers. In this fast-paced role, you will be instrumental in ensuring smooth logistics and positive customer experiences. We are looking for someone who thrives in a dynamic environment, possesses exceptional communication skills, and is passionate about solving problems.
As a UPS Customer Service Representative, you will handle a variety of inquiries, ranging from package tracking and shipping options to account support and service issue resolution. You will utilize our advanced systems to provide accurate information, process requests, and ensure customer satisfaction. This role requires a keen eye for detail, the ability to multitask effectively, and a commitment to upholding UPS’s reputation for reliable and world-class service. If you are eager to learn, grow, and contribute to a global leader in logistics, this is your chance to embark on a rewarding career with comprehensive training and development opportunities. We value integrity, teamwork, and a relentless pursuit of customer happiness. If you’re ready to hit the ground running and help us deliver what matters, we encourage you to apply today!
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding shipping rates, services, tracking, and delivery schedules.
- Assist customers with setting up new accounts, managing existing accounts, and resolving billing issues.
- Process shipping requests, returns, and address changes efficiently and accurately.
- Investigate and resolve customer complaints or service failures with professionalism and empathy.
- Document all customer interactions and resolutions in the company's CRM system.
- Collaborate with internal departments (e.g., operations, sales) to ensure seamless service delivery.
- Stay informed about UPS products, services, and policies to provide up-to-date information.
- Contribute to a positive team environment by assisting colleagues and sharing knowledge.
- Adhere to all company guidelines and safety protocols.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced, high-volume environment.
- Exceptional organizational skills and attention to detail.
- Ability to learn and adapt to new software and systems quickly.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service role, preferably in logistics or transportation.
- Familiarity with UPS services and shipping procedures.
- Experience with CRM software and phone systems.
- Ability to speak multiple languages, particularly relevant to the local community.
Perks & Benefits
- Competitive hourly wages.
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Tuition assistance and career development opportunities.
- Employee assistance program.
- Employee discounts on UPS services.
How to Apply
To apply for this urgent opening, please click on the application link below. On the UPS careers page, search for ‘Customer Service Representative’ and filter by ‘Sitka, AK’ or ‘Alaska’ to find this specific opportunity. Please ensure your resume highlights your customer service experience and commitment to excellence. We look forward to reviewing your application!