About Company
UnitedHealth Group (UHG) is a diversified health care company dedicated to helping people live healthier lives and helping to make the health system work better for everyone. We serve clients and consumers in all 50 U.S. states and more than 130 other countries. As a Fortune 5 company, our commitment to innovation, technology, and service excellence is unwavering. In the UK, we operate through various segments, including Optum, bringing world-class health services and technology solutions to a growing population. Join our team in Kingston upon Hull and become part of a global leader making a real difference in healthcare.
Job Description
Are you passionate about helping others and providing exceptional service? UnitedHealth Group is seeking enthusiastic and dedicated Call Center Agents to join our dynamic team in Kingston upon Hull. This is an immediate hiring opportunity for individuals ready to embark on a rewarding career path with a global leader in healthcare. As a Call Center Agent, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a positive experience with every interaction. You will play a crucial role in our mission to help people live healthier lives by offering clear, accurate, and compassionate assistance. We’re looking for individuals with excellent communication skills, a proactive approach to problem-solving, and a genuine desire to make a difference. Full training will be provided to ensure you have all the tools and knowledge needed to succeed in this vital role. If you thrive in a fast-paced environment and are committed to delivering outstanding customer service, we encourage you to apply today and start your journey with UnitedHealth Group.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Address customer inquiries, provide information, and resolve issues efficiently and accurately.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Guide customers through various processes, explain products, and clarify service details.
- Escalate complex issues to appropriate departments when necessary, ensuring seamless handoffs.
- Maintain a high level of product and service knowledge to provide informed support.
- Adhere to all company policies, procedures, and regulatory requirements.
- Collaborate with team members and supervisors to continuously improve service delivery.
- Meet or exceed key performance indicators (KPIs) related to call quality, efficiency, and customer satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in basic computer applications and ability to navigate multiple systems simultaneously.
- Demonstrated problem-solving abilities and a proactive approach to issue resolution.
- Ability to work effectively in a fast-paced, target-driven environment.
- High level of professionalism and a positive attitude.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a call center, customer service, or healthcare support role.
- Familiarity with CRM software and call center technologies.
- Experience working in a regulated industry, particularly healthcare.
- A levels or equivalent vocational qualification.
- A genuine interest in the healthcare sector and helping others.
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Pension scheme contribution.
- Opportunities for career advancement and professional development.
- Access to a wide range of training and learning resources.
- Employee assistance program (EAP) for personal and professional support.
- Modern, supportive, and inclusive work environment.
- Employee discounts and recognition programs.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to our careers page where you can search for ‘Call Center Agent’ roles in the UK and submit your detailed application, including your CV and a cover letter outlining your suitability for the role. We look forward to reviewing your application!