About Company
Unilever is one of the world’s leading suppliers of Beauty & Wellbeing, Personal Care, Home Care, and Foods & Refreshment products. With products sold in over 190 countries, and used by 3.4 billion people every day, we have a clear purpose: to make sustainable living commonplace. We are committed to fostering an inclusive, diverse, and supportive environment where every individual can thrive and make a meaningful impact. Join our dynamic team and contribute to a legacy of iconic brands that are trusted and loved by consumers globally, all while working towards a healthier planet and fairer society.
Job Description
Are you passionate about helping people and eager to make a significant difference from the comfort of your own home? Unilever is actively seeking dedicated, empathetic, and highly motivated Customer Service Representatives to join our expanding remote team. This is a fantastic opportunity to become a vital part of our mission, providing exceptional support to customers across our diverse portfolio of beloved brands, which includes household names like Dove, Marmite, Ben & Jerry’s, and Lynx. In this crucial Work From Home role, you will serve as the first point of contact for customer inquiries, feedback, and support requests, ensuring every interaction is handled with care, professionalism, and enthusiasm. Your primary goal will be to resolve issues efficiently, provide accurate product information, and enhance the overall customer experience, all while upholding Unilever’s unwavering commitment to quality and consumer satisfaction. We are looking for individuals who possess outstanding communication skills, a proactive problem-solving mindset, and the ability to work independently within a structured, yet supportive virtual environment. While working remotely, you’ll be part of a connected team, benefiting from comprehensive training, ongoing development opportunities, and access to a strong internal support network. This position offers a competitive compensation package, comprehensive benefits, and the exciting chance to develop your career with a global leader that champions sustainable living and positive social impact. If you’re ready to embrace a flexible work model that values your contribution and allows you to grow professionally while contributing to a company that touches lives daily, we strongly encourage you to apply. Join us in shaping a better future, one customer interaction at a time.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, adhering to service level agreements.
- Provide accurate, comprehensive information about Unilever products, promotions, and services.
- Resolve customer complaints and issues effectively and empathetically, escalating complex cases to appropriate internal teams when necessary.
- Maintain detailed, accurate records of all customer interactions, feedback, and transactions within the CRM system.
- Collaborate proactively with internal departments (e.g., logistics, marketing, quality control) to ensure seamless customer experience and issue resolution.
- Educate customers on product usage, features, benefits, and sustainable practices.
- Identify and capture opportunities to improve customer satisfaction, brand loyalty, and retention.
- Adhere strictly to company policies and procedures, especially regarding data privacy (GDPR compliance) and security protocols in a remote setting.
- Participate in ongoing training and professional development to stay updated on product knowledge and customer service best practices.
Required Skills
- Excellent verbal and written communication skills in English, with a clear, professional telephone manner.
- Proven ability to empathize with customers, actively listen, and resolve issues patiently and efficiently.
- Strong problem-solving, analytical, and decision-making abilities under pressure.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and standard office applications (Microsoft Office Suite).
- Ability to work independently, demonstrate self-motivation, and manage time effectively in a remote setting.
- High-speed, reliable internet connection and a dedicated, quiet home office environment free from distractions.
- Minimum of 6 months experience in a customer service, call center, or client-facing role.
Preferred Qualifications
- Experience with a global consumer goods company, ideally within the FMCG sector.
- Familiarity with Unilever brands and product portfolios.
- Previous experience in a remote or work-from-home customer service position.
- Ability to communicate effectively in additional languages relevant to our customer base (e.g., French, German, Spanish).
- A relevant qualification in customer service, business administration, or a related field.
Perks & Benefits
- Competitive annual salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off (PTO) and an attractive holiday schedule.
- Exclusive employee discount program on Unilever products.
- Extensive opportunities for career growth, professional development, and internal mobility within a global organization.
- Robust remote work support package, including IT equipment and technical assistance.
- Company pension scheme contributions to secure your future.
- Access to well-being programs and employee assistance initiatives.
How to Apply
If you are enthusiastic about delivering outstanding customer service and wish to join a purpose-driven global company that values its people, we invite you to apply. Please click on the application link below to submit your resume and a compelling cover letter, outlining your relevant experience, highlighting your remote work capabilities, and explaining why you are a great fit for this Customer Service role at Unilever. We look forward to reviewing your application!