About Company
Uber is a technology company that provides a platform for connecting riders with drivers, facilitating food delivery, and offering freight services. We are dedicated to creating new possibilities and making the world more accessible, efficient, and sustainable. Our mission is to ignite opportunity by setting the world in motion. At Uber, we believe that everyone deserves to experience the magic of movement, and we are committed to building a diverse and inclusive workplace where every employee can thrive. Join our global team and contribute to a company that is constantly innovating and redefining urban mobility and logistics.
Job Description
Are you passionate about helping people and thrive in a dynamic, remote work environment? Uber is seeking a dedicated and empathetic Remote Support Specialist to join our growing team. In this critical role, you will be the first point of contact for our valued customers – riders, drivers, eaters, and merchants – providing exceptional support and resolving issues efficiently from the comfort of your home office. This is more than just customer service; it’s an opportunity to act as a brand ambassador, ensuring a smooth and positive experience for everyone who uses the Uber platform.
As a Remote Support Specialist, you will manage a wide range of inquiries, from account assistance and billing questions to trip-related issues and technical troubleshooting. We’re looking for individuals who possess excellent communication skills, a knack for problem-solving, and the ability to maintain composure under pressure. You’ll be part of a supportive team, utilizing state-of-the-art tools and resources to deliver timely and accurate solutions. This role demands a high degree of self-motivation, strong organizational abilities, and a reliable home setup to ensure seamless connectivity and a professional work environment. If you’re eager to make a tangible impact on millions of users worldwide and are ready to contribute to Uber’s mission of transforming mobility, we encourage you to apply. This is a full-time position offering competitive pay and benefits, along with ample opportunities for professional growth within a leading global technology company.
Key Responsibilities
- Provide high-quality customer support via phone, email, and chat, addressing inquiries from Uber users (riders, drivers, eaters, merchants).
- Efficiently diagnose and resolve complex issues related to accounts, trips, payments, and app functionality.
- Accurately document all interactions and resolutions in our CRM system.
- Escalate critical issues to appropriate internal teams when necessary, ensuring proper follow-up.
- Maintain a deep understanding of Uber's products, services, and policies to provide accurate information.
- Identify and report trends in customer feedback to help improve Uber's services and user experience.
- Adhere to established performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Participate in ongoing training and development programs to enhance product knowledge and support skills.
- Ensure compliance with all company policies and procedures, including data privacy and security protocols.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Exceptional written and verbal communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with computers and ability to quickly learn new software and tools.
- Ability to work independently and manage time effectively in a remote setting.
- High level of empathy and a genuine desire to help others.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
Preferred Qualifications
- Previous experience in a remote customer support role.
- Familiarity with CRM software (e.g., Zendesk, Salesforce).
- Experience in the technology, transportation, or logistics industry.
- Ability to speak a second language (e.g., Spanish, French, German).
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee discount programs on Uber services.
- Access to a global network of colleagues and resources.
- Flexible work schedule in a fully remote environment.
How to Apply
Interested candidates are encouraged to apply directly through our careers portal. Please click on the application link below to submit your resume and complete the online application. Ensure your resume highlights your customer service experience and ability to thrive in a remote work setting.