About Company
Uber is a technology company whose mission is to bring the world closer at the push of a button. We are changing the way people think about transportation and logistics, connecting millions of users with riders, drivers, eaters, and restaurants across the globe. Our innovative platform is designed to make mobility and delivery accessible, efficient, and reliable for everyone. With operations spanning thousands of cities, Uber is powered by a diverse and talented team committed to solving complex challenges and enhancing the urban experience. We believe in harnessing technology to create economic opportunity, reduce congestion, and improve the quality of life in communities worldwide. Join us and be a part of a company that is constantly evolving and shaping the future of urban mobility.
Job Description
Are you a proactive problem-solver with a knack for optimizing processes and supporting a dynamic team? Uber is seeking a motivated Operations Coordinator to join our vibrant team in Sioux City. In this pivotal role, you will be instrumental in ensuring the smooth and efficient execution of our local operations, directly impacting our ability to serve riders, drivers, and delivery partners effectively. This is an exciting opportunity to contribute to a world-renowned technology company and play a hands-on role in maintaining our high standards of service and operational excellence.
As an Operations Coordinator, you will be the backbone of our local operational efforts, providing crucial support to various teams and initiatives. Your day-to-day will involve a blend of data analysis, process improvement, community engagement, and administrative support. You will work closely with market managers, driver partners, and customer support to identify inefficiencies, resolve complex issues, and implement strategies that enhance the Uber experience for all stakeholders. This role requires a keen eye for detail, exceptional organizational skills, and the ability to thrive in a fast-paced, ever-changing environment. If you are passionate about technology, urban mobility, and making a tangible impact, we encourage you to apply and help us keep Sioux City moving.
Key Responsibilities
- Monitor daily operational metrics and identify areas for improvement or potential issues within the Sioux City market.
- Coordinate with driver-partners and delivery partners to ensure compliance with Uber's standards and policies.
- Provide administrative support for local operations, including scheduling meetings, managing communications, and preparing reports.
- Analyze operational data to identify trends, develop insights, and recommend actionable solutions to enhance efficiency and user satisfaction.
- Assist in the onboarding and training processes for new driver-partners and delivery partners.
- Support local marketing and community engagement initiatives to strengthen Uber's presence in Sioux City.
- Resolve escalated support tickets and operational challenges, collaborating with cross-functional teams as needed.
- Contribute to the development and implementation of new operational processes and technologies.
- Maintain up-to-date knowledge of local regulations and market dynamics affecting Uber's services.
Required Skills
- Bachelor's degree in Business, Logistics, Operations Management, or a related field.
- 2+ years of experience in operations, logistics, or a highly analytical role.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets).
- Excellent written and verbal communication skills.
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Problem-solving mindset with a proactive and resourceful approach.
- Ability to work independently and as part of a collaborative team.
- Proficiency with Google Suite applications.
Preferred Qualifications
- Experience in the on-demand, transportation, or technology industry.
- Familiarity with CRM systems and operational dashboards.
- Demonstrated experience in process improvement or project coordination.
- Knowledge of the Sioux City market and local business environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) plan with company matching.
- Access to Uber's global network and career development opportunities.
- Employee stock purchase plan (ESPP).
- Subsidized Uber credits for rides and Uber Eats.
- Opportunities for professional growth and continuous learning.
- A vibrant, inclusive, and collaborative work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to the Uber team.