About Company
Uber is a global technology company that is transforming personal mobility and food delivery. From our groundbreaking ridesharing service to our rapidly expanding Uber Eats platform, we are dedicated to making life easier for millions of people every day. We leverage innovative technology to connect riders with drivers, hungry customers with restaurants, and deliver a seamless, reliable experience that keeps the world moving. Join Uber and be part of a company that is constantly innovating, challenging the status quo, and committed to building a more accessible and efficient future.
Job Description
As an Uber Customer Support Specialist, you will be the front-line ambassador for our brand, playing a critical role in ensuring a positive and seamless experience for our vast community of riders, drivers, and Uber Eats users. This is an urgent hiring for a dynamic individual ready to dive into a fast-paced environment where problem-solving and empathy are key. You will be responsible for handling a wide array of inquiries through various communication channels, including phone, email, and chat, resolving issues that range from trip adjustments and payment discrepancies to safety concerns and account management. Every interaction is an opportunity to strengthen customer loyalty and uphold Uber’s unwavering commitment to excellence.
We’re looking for someone who thrives on helping others, possesses exceptional communication skills, and can navigate complex situations with a calm and professional demeanor. If you are passionate about technology, dedicated to providing outstanding service, and eager to contribute to a world-renowned company right here in Downtown Sioux City, we strongly encourage you to apply. You will receive comprehensive training to become an expert in Uber’s platform and policies, empowering you to provide top-tier support. Your work directly impacts customer satisfaction and significantly contributes to the efficiency, trust, and growth of the entire Uber ecosystem. This role demands a proactive approach, an ability to multitask, and a genuine desire to make a difference in people’s daily lives.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve customer issues effectively, ranging from general questions to complex technical or billing problems.
- Educate users on Uber's features, policies, and best practices to ensure optimal platform usage.
- Accurately document all customer interactions, resolutions, and relevant details in our CRM system.
- Identify and escalate priority issues to the appropriate internal teams for advanced support.
- Collaborate with team members and cross-functional departments to continuously improve support processes and knowledge base articles.
- Maintain a consistently high level of customer satisfaction and adherence to established service level agreements (SLAs).
- Stay informed about all product updates, changes in policies, and new features to effectively assist customers.
- Contribute to a positive, inclusive, and collaborative team environment, fostering mutual support and growth.
Required Skills
- Excellent verbal and written communication skills with a clear and concise delivery.
- Strong problem-solving abilities and critical thinking skills to resolve complex issues.
- Proficiency in using computer systems, CRM software, and various communication tools.
- Ability to empathize with customers, actively listen, and defuse challenging situations with grace.
- High level of patience, professionalism, and a customer-centric attitude.
- Ability to work both independently and as part of a dynamic team in a fast-paced environment.
- Adaptability and willingness to learn new technologies, products, and processes quickly and efficiently.
Preferred Qualifications
- Prior experience (1+ year) in a customer service or call center environment.
- Familiarity with the rideshare or food delivery industry and associated platforms.
- Experience with Zendesk, Salesforce, or similar customer support platforms.
- Bilingual proficiency (e.g., Spanish, French) is a significant plus.
- High school diploma or equivalent; some college coursework or a degree is preferred.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- Generous paid time off (vacation, sick leave, and company holidays).
- Significant opportunities for career growth, advancement, and professional development within a global technology company.
- Employee discounts on Uber and Uber Eats services.
- 401(k) retirement plan with company match to help secure your future.
- A vibrant, inclusive, and supportive team culture in a modern, comfortable office environment.
- Complimentary snacks and beverages available on-site.
- Access to wellness programs and employee assistance resources.
How to Apply
To apply for this exciting opportunity and become an integral part of the Uber team in Downtown Sioux City, please click on the application link below. Ensure your resume clearly highlights your customer service experience, problem-solving skills, and any other relevant qualifications. We look forward to reviewing your application and potentially welcoming you aboard!