About Company
United Bank for Africa (UBA) Plc is a leading Pan-African financial institution, offering banking services to more than 25 million customers across 20 African countries, the United Kingdom, France, and the United Arab Emirates. With a rich history of over 70 years, UBA has been at the forefront of innovation, consistently delivering superior financial solutions and driving economic growth across the continent. Our commitment to digital transformation and customer-centricity defines our approach to banking. At UBA, we believe in empowering our employees to achieve their full potential, providing a vibrant and inclusive work environment where diverse talents converge to create impactful solutions. Join us and be a part of a team that is redefining the future of banking in Africa and beyond.
Job Description
Are you a tech-savvy, customer-focused individual with a passion for digital innovation in financial services? UBA is seeking a dynamic and proactive Digital Banking Officer to join our vibrant team in Lekki Phase 2. In this crucial role, you will be the face of UBA’s cutting-edge digital products and services, acting as a primary point of contact for customers seeking seamless, technology-driven banking solutions. You will be instrumental in educating customers about the benefits and functionalities of our digital platforms, including mobile banking, internet banking, USSD services, ATMs, and other innovative self-service channels.
This position requires an individual who not only understands the intricacies of digital finance but also possesses exceptional communication and problem-solving skills to guide customers through various digital processes and troubleshoot issues effectively. You will play a vital role in increasing the adoption and usage of our digital channels, helping customers transition from traditional banking methods to more convenient and efficient digital alternatives. Beyond direct customer interaction, you will also be responsible for gathering customer feedback to contribute to product development and improvement, ensuring UBA remains at the forefront of digital banking excellence. If you are driven by innovation, dedicated to customer satisfaction, and eager to contribute to the growth of a leading financial institution, we encourage you to apply.
Key Responsibilities
- Actively promote and educate customers on UBA's diverse range of digital banking products and services, including mobile apps, internet banking, USSD, and agency banking.
- Assist customers with the registration, activation, and usage of digital channels, ensuring a smooth onboarding experience.
- Provide first-level support for digital banking inquiries and technical issues, escalating complex problems to relevant departments when necessary.
- Gather and document customer feedback on digital products and services, providing insights for continuous improvement and innovation.
- Collaborate with marketing and product development teams to ensure effective communication of new digital features and updates.
- Conduct regular training sessions for customers and branch staff on digital banking functionalities.
- Monitor digital channel usage and adoption rates, identifying opportunities for growth and increased engagement.
- Ensure compliance with all internal policies and regulatory requirements related to digital banking operations.
- Support the achievement of digital banking targets and objectives for the branch/region.
Required Skills
- Proficiency in digital banking platforms and mobile applications.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Customer-centric approach with a passion for service excellence.
- Ability to work effectively in a fast-paced, technology-driven environment.
- Basic knowledge of banking operations and financial products.
Preferred Qualifications
- Bachelor's degree in Banking & Finance, Computer Science, Information Technology, Marketing, or a related field.
- 1-3 years of experience in digital banking, customer service, or a technology-related role within the financial sector.
- Demonstrated experience in promoting or supporting digital products.
- Familiarity with CRM software and digital analytics tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Pension scheme.
- Opportunities for professional development and career advancement within a Pan-African institution.
- A vibrant and supportive work environment.
- Access to cutting-edge technology and training.
How to Apply
Interested and qualified candidates are encouraged to click on the application link below to submit their applications. Please ensure your CV and cover letter highlight your relevant experience and passion for digital banking.