About Company
Chan Brothers Travel is a household name in Singapore, synonymous with pioneering spirit and excellence in the travel industry. For over 55 years, we have been dedicated to crafting unforgettable travel experiences, from bespoke tours to exhilarating adventures, for generations of Singaporeans. Our commitment to innovation, unparalleled customer service, and deep understanding of global destinations has cemented our position as one of Singapore’s leading and most trusted travel agencies. At Chan Brothers, we believe that travel enriches lives, and our mission is to make every journey seamless, enjoyable, and truly memorable. Join our passionate team and be part of a legacy that inspires wanderlust and connects people to the world.
Job Description
Are you a travel enthusiast with a knack for curating dream holidays? Do you thrive in a dynamic, customer-centric environment and appreciate the autonomy that comes with flexible working hours? Chan Brothers Travel is seeking a dedicated and passionate Travel Consultant to join our team in Singapore. In this pivotal role, you will be the architect of unforgettable journeys, transforming travel aspirations into meticulously planned realities for our diverse clientele. This isn’t just about booking flights and hotels; it’s about understanding individual desires, providing expert advice on a multitude of destinations, and crafting bespoke itineraries that exceed expectations.
We understand that life happens, and a rigid 9-to-5 isn’t for everyone. That’s why we are offering a role with flexible hours, allowing you to manage your schedule effectively while still delivering exceptional service. Whether you’re an early bird or a night owl, we value your ability to connect with clients when it suits them best, ensuring their travel planning experience is as convenient as possible. You’ll be responsible for providing comprehensive travel solutions, including flights, accommodation, cruises, package tours, visa assistance, and travel insurance. Your expertise will guide clients through complex travel options, ensuring they feel confident and excited about their upcoming adventures. This role requires a blend of sales acumen, a genuine passion for travel, and an unwavering commitment to customer satisfaction. If you are detail-oriented, a natural communicator, and possess an insatiable curiosity about the world, we invite you to embark on a rewarding career where every day is an opportunity to make someone’s travel dreams come true. Join us and contribute to a legacy of exceptional travel experiences, leveraging your passion to create magic for our valued customers.
Key Responsibilities
- Consult clients to understand their travel needs, preferences, and budget to design personalized itineraries.
- Advise clients on suitable destinations, travel dates, transportation options, accommodation, tours, and activities.
- Handle bookings for flights, hotels, cruises, car rentals, and package tours efficiently and accurately.
- Process payments, issue tickets, and confirm reservations, ensuring all details are meticulously checked.
- Provide comprehensive information on travel regulations, visa requirements, travel insurance, and health guidelines.
- Maintain up-to-date knowledge of travel trends, popular destinations, new products, and industry developments.
- Achieve sales targets and contribute to the overall growth of the company.
- Handle client queries, resolve issues, and provide excellent after-sales support to ensure customer satisfaction.
- Build and maintain strong relationships with clients, fostering repeat business and referrals.
- Utilize travel booking systems and CRM software effectively to manage client information and bookings.
Required Skills
- Proven experience as a Travel Consultant or in a similar sales/customer service role within the travel industry.
- Strong knowledge of various travel destinations, booking procedures, and travel industry regulations.
- Excellent communication, interpersonal, and negotiation skills.
- Customer-focused approach with a passion for delivering exceptional service.
- Ability to work independently and as part of a team.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, or similar travel booking software.
- Strong organizational skills and attention to detail.
- Ability to multi-task and manage time effectively in a fast-paced environment.
Preferred Qualifications
- Diploma or Degree in Tourism, Hospitality Management, or a related field.
- Experience with CRM systems for client management.
- Fluency in additional languages (e.g., Mandarin, Malay, Tamil) to serve a diverse clientele.
- Familiarity with visa application processes for popular travel destinations.
- Certification in travel and tourism or related industry courses.
Perks & Benefits
- Competitive salary package with attractive commission structures.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and career advancement within a leading travel agency.
- Staff travel benefits and discounts on tours and packages.
- Comprehensive training programs on new destinations and travel products.
- Supportive and collaborative work environment.
- Annual leave, medical benefits, and other standard employee benefits.
How to Apply
Interested candidates are invited to submit their detailed resume and a cover letter outlining their passion for travel and relevant experience. Please click on the application link below to apply directly through our careers page. We look forward to reviewing your application and exploring how you can contribute to Chan Brothers Travel.