About Company
Joliza Travels & Tours Limited is a reputable and customer-centric travel agency based in Calabar, Cross River State, Nigeria. With years of experience, we pride ourselves on delivering seamless, personalized, and memorable travel experiences for our diverse clientele. From individual adventurers to corporate clients, we specialize in flight bookings, hotel reservations, visa assistance, tour packages, and car rentals. Our commitment to excellence, integrity, and client satisfaction has established us as a trusted name in the Nigerian travel industry. We believe in fostering a supportive and dynamic work environment where our team members can thrive and grow professionally.
Job Description
Are you a passionate and detail-oriented travel professional with a flair for exceptional customer service? Joliza Travels & Tours Limited is seeking a dedicated Travel Agent to join our vibrant team at our ticketing office and reservation desk in Ediye, Calabar. This role is perfect for someone who loves connecting people with their dream destinations and has a strong understanding of global travel logistics. You will be responsible for a full spectrum of travel services, from assisting clients with flight and hotel bookings to crafting intricate itineraries and providing expert advice on visa requirements and travel insurance. Your ability to navigate Global Distribution Systems (GDS) with proficiency, coupled with your excellent communication and sales skills, will be key to your success. We are looking for an individual who is not only adept at managing reservations but also proactive in identifying client needs and offering tailored travel solutions. If you are enthusiastic about travel, possess a keen eye for detail, and are committed to delivering outstanding service, we encourage you to apply and help us create unforgettable journeys for our clients.
Key Responsibilities
- Manage and process flight bookings, hotel reservations, car rentals, and tour packages using GDS platforms (e.g., Amadeus, Sabre).
- Consult with clients to understand their travel needs, preferences, and budget, providing expert advice on destinations, routes, and travel options.
- Prepare customized travel itineraries, ensuring all aspects of the trip are meticulously planned and confirmed.
- Handle visa application assistance, travel insurance sales, and other related travel services.
- Maintain up-to-date knowledge of travel regulations, destination requirements, airline policies, and industry trends.
- Process payments, manage bookings, issue tickets, and handle cancellations or changes efficiently.
- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and encouraging repeat business.
- Resolve customer inquiries, complaints, and travel-related issues promptly and professionally.
- Achieve sales targets and contribute to the overall growth of the company.
- Maintain accurate records of all transactions and client interactions.
Required Skills
- Minimum of 2 years of experience as a Travel Agent or in a similar role within the travel industry.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus or Sabre.
- Excellent communication, interpersonal, and sales skills.
- Strong geographical knowledge and understanding of international travel regulations.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with strong organizational and time-management abilities.
- Problem-solving skills and a customer-focused approach.
Preferred Qualifications
- IATA certification or relevant travel industry diploma.
- Experience with a CRM system for customer management.
- Fluency in additional languages is a plus.
- Proven track record of meeting or exceeding sales targets.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and training.
- Employee travel discounts and benefits.
- A dynamic, friendly, and supportive work environment.
- Opportunity to work with a reputable and growing travel agency.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your CV is up-to-date and highlights your experience with GDS platforms and customer service. A cover letter outlining your passion for travel and how your skills align with this role is highly encouraged. We look forward to reviewing your application!