About Company
J. Wray & Nephew Ltd., a subsidiary of the Campari Group, stands as one of the oldest and most respected companies in Jamaica, with a heritage spanning over 200 years. We are a cornerstone of Jamaican culture and industry, renowned globally for our iconic rum brands, including Wray & Nephew White Overproof Rum and Appleton Estate Jamaica Rum. Our operations in Clarendon are central to our agricultural and production processes, embodying the spirit and essence of Jamaica. Beyond crafting world-class spirits, we are deeply committed to community development, environmental stewardship, and preserving the rich historical tapestry of Jamaica. Joining J. Wray & Nephew means becoming part of a legacy, contributing to a vibrant team that values tradition, innovation, and passion for excellence. We offer a dynamic work environment where every employee is encouraged to grow, learn, and make a tangible impact, not just on our business, but on the very fabric of Jamaican identity.
Job Description
Are you a captivating storyteller with a passion for Jamaican heritage and an enthusiasm for premium spirits? J. Wray & Nephew Ltd. is seeking an engaging and knowledgeable Tour Guide to bring our rich history and world-renowned distillery experiences to life for visitors from across the globe. Based in the heart of Clarendon, near our pivotal operations, you will be the face of our brand, leading guests on unforgettable journeys through the legacy of Jamaican rum-making. This role is far more than just guiding; it’s about curating an immersive educational and entertaining experience. You will delve into the intricate processes of cane cultivation, distillation, and aging, sharing anecdotes that highlight the historical significance of J. Wray & Nephew and its contribution to Jamaica’s cultural landscape. Our ideal candidate possesses exceptional public speaking skills, a keen ability to connect with diverse groups, and an unwavering commitment to delivering outstanding customer service. You will not only explain our processes but also embody the warmth and vibrancy of Jamaican hospitality. This position requires a proactive individual who is comfortable with a flexible schedule, including weekends and public holidays, to accommodate our visitor flow. If you are ready to share the magic of Jamaican rum and its heritage with the world, we invite you to apply and become a vital part of our esteemed team.
Key Responsibilities
- Conduct engaging and informative tours of our facilities, historical sites, and tasting experiences for individuals and groups.
- Share the history of J. Wray & Nephew, the rum-making process, and its cultural significance in Jamaica with enthusiasm and accuracy.
- Ensure the safety and comfort of all guests throughout the tour, adhering to all company policies and safety protocols.
- Answer guest questions comprehensively and courteously, providing detailed information about products, history, and operations.
- Manage group dynamics effectively, ensuring a smooth and enjoyable experience for all participants.
- Assist with the sale of merchandise and products, encouraging purchases and providing product knowledge.
- Maintain up-to-date knowledge of company history, product specifications, industry trends, and local area attractions.
- Collect feedback from guests and report on tour experiences to contribute to continuous improvement.
- Assist in the preparation and breakdown of tour areas, ensuring cleanliness and readiness for each group.
- Represent J. Wray & Nephew Ltd. with professionalism and pride at all times.
Required Skills
- Exceptional public speaking and presentation skills
- Fluent in English (verbal and written)
- Strong interpersonal and communication abilities
- Excellent customer service orientation
- Ability to learn and retain complex historical and technical information
- Problem-solving skills and ability to handle unexpected situations gracefully
- Reliability and punctuality
- Passion for Jamaican history, culture, and products
Preferred Qualifications
- Minimum 2 years of experience in a tour guide, hospitality, or public relations role.
- Proficiency in additional languages (e.g., Spanish, French, German) is a significant advantage.
- A degree or diploma in Tourism, History, Communications, or a related field.
- First Aid and CPR certification.
- Experience working in a distillery, winery, or similar manufacturing tour environment.
Perks & Benefits
- Competitive salary and benefits package
- Comprehensive health and dental insurance
- Paid time off and holidays
- Employee discounts on J. Wray & Nephew products
- Opportunities for professional development and training
- A vibrant and supportive work environment
- Opportunity to be an ambassador for an iconic Jamaican brand
How to Apply
To embark on this exciting journey with J. Wray & Nephew Ltd., please click on the application link below. Submit your detailed resume and a cover letter highlighting your experience and passion for guiding. We look forward to reviewing your application and potentially welcoming you to our team!