About Company
Mint Julep Experiences is Louisville’s premier tour and experience company, specializing in curated adventures through Kentucky’s legendary Bourbon Country, historical sites, and vibrant culinary scene. With a passion for sharing authentic Kentucky culture, we craft unforgettable journeys for individuals, groups, and corporate clients. Our team is dedicated to providing exceptional service, seamless logistics, and insider access to the best the region has to offer. We are a dynamic, growing company that thrives on creativity, hospitality, and a commitment to excellence, always seeking to expand our reach and offer unparalleled experiences to our guests.
Job Description
Are you a highly organized and detail-oriented individual with a passion for travel and seamless logistics? Mint Julep Experiences is seeking an enthusiastic Tour Coordinator Assistant to join our vibrant team in Louisville, Kentucky. In this pivotal role, you will play a crucial part in the planning and execution of our signature tours, with a specific focus on our expanding operations and partnerships, including those potentially reaching into exciting markets like Fort Worth, Texas. While based in our Louisville office, you will support the Tour Coordination team in managing schedules, liaising with vendors, communicating with guests, and ensuring every tour operates flawlessly. This is an exciting opportunity for someone eager to learn the intricacies of the tourism industry, contribute to creating memorable experiences, and grow within a fast-paced and supportive environment. Your efforts will directly contribute to the exceptional reputation and smooth operation of Mint Julep Experiences, helping us continue to deliver unparalleled adventures to our diverse clientele. We are looking for a proactive problem-solver who can anticipate needs, manage multiple tasks concurrently, and maintain a high level of professionalism and customer service, even under pressure. If you thrive in an environment where no two days are alike and you love bringing complex plans to life, we encourage you to apply.
Key Responsibilities
- Assist Tour Coordinators in planning, scheduling, and executing various tour experiences.
- Manage tour reservations, including booking venues, transportation, and accommodations.
- Communicate effectively with guests, vendors, and tour guides to ensure smooth operations.
- Prepare detailed tour itineraries, manifests, and necessary documentation.
- Handle administrative tasks such as data entry, filing, and managing correspondence.
- Troubleshoot and resolve operational issues promptly and efficiently.
- Support the sales team with tour customization and pricing inquiries.
- Monitor tour feedback and assist in implementing improvements.
- Contribute to the continuous improvement of tour coordination processes.
Required Skills
- Excellent organizational and time management skills.
- Strong verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Problem-solving and decision-making capabilities.
- Customer service oriented mindset.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality, Tourism, Event Management, or a related field.
- 1-2 years of experience in administrative support or coordination, preferably in tourism or hospitality.
- Familiarity with CRM software or tour booking systems.
- Knowledge of Kentucky's tourism offerings or a strong interest in learning.
- Ability to adapt to changing schedules and priorities.
Perks & Benefits
- Competitive salary and opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on tours and experiences.
- Dynamic and collaborative work environment.
- Opportunities to learn and develop within the tourism industry.
How to Apply
Eager to join a team that brings incredible experiences to life? Please click the application link below to explore current openings and submit your resume and cover letter. Tell us why you are the perfect fit for Mint Julep Experiences and how your skills will contribute to our mission.