About Company
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices in Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. As a global platform, we are committed to fostering a safe, positive, and inclusive environment for our diverse community. Join our team dedicated to ensuring user safety and upholding our community guidelines.
Job Description
Are you passionate about online safety and ensuring a positive user experience? TikTok is seeking dedicated and vigilant Content Moderators to join our growing team in Leavenworth, Kansas. In this crucial role, you will be on the front lines, reviewing user-generated content to ensure compliance with TikTok’s Community Guidelines and Terms of Service. This is an incredible opportunity to contribute to a global platform, safeguard our diverse user community, and play a vital role in maintaining the integrity of our digital ecosystem. We are looking for individuals who possess strong critical thinking skills, a keen eye for detail, and the ability to make quick, informed decisions in a fast-paced environment. You will be instrumental in identifying and addressing content that may be harmful, misleading, or inappropriate, thereby fostering a safe and enjoyable space for millions of users worldwide. Comprehensive training will be provided to ensure you are fully equipped to handle the complexities of content moderation. If you are a proactive problem-solver with a commitment to online safety, we encourage you to apply and help us build a better TikTok.
Key Responsibilities
- Review user-generated content (videos, comments, livestreams, profiles) submitted to the TikTok platform against established community guidelines and policies.
- Accurately identify and categorize content that violates policies, including but not limited to hate speech, misinformation, graphic violence, harassment, and illegal activities.
- Take appropriate action on violating content, which may include removing content, issuing warnings, or escalating complex cases to specialized teams.
- Maintain a high level of productivity and quality in content review, consistently meeting individual and team performance targets.
- Provide clear, concise, and accurate feedback on content decisions for internal records and potential user appeals.
- Stay informed on policy updates, evolving online trends, and potential threats to user safety and platform integrity.
- Collaborate with team members and cross-functional departments to enhance content moderation processes and tools.
- Contribute to a positive team environment and share insights to improve overall content safety strategies.
Required Skills
- High School Diploma or GED
- Excellent written and verbal communication skills in English
- Strong analytical and decision-making abilities with attention to detail
- Ability to work independently and as part of a team in a dynamic environment
- Comfortable reviewing sensitive and potentially disturbing content
- Proficiency with computers and internet navigation
- Ability to adapt to fast-changing policies and procedures
Preferred Qualifications
- Previous experience in content moderation, customer service, or a related field
- Familiarity with TikTok and its community guidelines
- Experience working in a fast-paced, target-driven environment
- Bachelor's degree in a relevant field (e.g., Communications, Sociology, Psychology)
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- Paid time off and company holidays
- 401(k) retirement plan with company match
- Opportunities for professional growth and career development
- Employee assistance program
- Dynamic and inclusive work environment
- Complimentary snacks and beverages
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant skills and experience. We look forward to reviewing your application!