About Company
Stagecoach Bluebird is a leading public transport operator proudly serving the North East of Scotland, including Aberdeen city and Aberdeenshire. As part of the wider Stagecoach Group, we are committed to connecting communities, facilitating travel for work, education, and leisure, and contributing to a more sustainable future. We operate a modern fleet of buses, providing essential services that are relied upon by thousands of passengers daily. Our mission is to deliver safe, reliable, and accessible transport solutions, fostering a positive experience for every customer. We believe in investing in our people, providing comprehensive training, and creating an inclusive environment where our employees can thrive and make a real difference to the communities we serve.
Job Description
Are you an individual with a keen eye for detail, a strong sense of integrity, and a passion for ensuring fairness and efficiency within public transport? Stagecoach Bluebird is seeking a dedicated and proactive Ticket Inspector to join our operations serving the Westhill and broader Aberdeen area. This pivotal role is essential in upholding the integrity of our ticketing system, safeguarding revenue, and ensuring a pleasant and secure travel experience for all our passengers.
As a Ticket Inspector, you will be the front-line guardian of our transport services, responsible for ensuring that all passengers hold valid tickets or passes, as well as providing assistance and information. You will navigate various routes, engaging directly with our diverse passenger base, resolving discrepancies with tact and professionalism, and acting as an ambassador for Stagecoach Bluebird. Your work directly contributes to the sustainability and quality of our public transport network, allowing us to continue providing vital connections across the region.
The role offers a dynamic work environment, primarily spent on our buses and at transport hubs, interacting with the public. It requires flexibility, resilience, and the ability to handle various situations calmly and effectively. You’ll be part of a supportive team, receiving comprehensive training to equip you with the knowledge and skills needed to excel. If you thrive in a role that combines independent work with significant public interaction, where no two days are quite the same, then this opportunity is for you. Stagecoach Bluebird prides itself on connecting communities, providing reliable services, and fostering a positive travel environment. Our Ticket Inspectors play a crucial part in maintaining these standards, ensuring fair use of our services, and contributing to overall passenger satisfaction and safety. Join us in making a real difference to public transport in Westhill and beyond.
Key Responsibilities
- Verify the validity of passenger tickets, passes, and smartcards on board buses and at designated stops.
- Provide clear, accurate, and helpful information to passengers regarding routes, fares, and services.
- Handle ticketing irregularities and fare evasion situations with professionalism, impartiality, and adherence to company policy.
- Issue penalty fares or report serious breaches in accordance with established procedures.
- Maintain a visible and reassuring presence on our services, promoting a safe and secure travel environment.
- Record and report data related to passenger numbers, ticket types, and incidents.
- Collaborate with bus drivers and other operational staff to ensure smooth service delivery.
- Participate in ongoing training and development programs to stay updated on company policies and regulations.
- Act as a brand ambassador for Stagecoach Bluebird, upholding our values of excellent customer service and community engagement.
Required Skills
- Excellent communication and interpersonal skills
- Strong conflict resolution and de-escalation abilities
- High level of integrity and attention to detail
- Ability to work independently and as part of a team
- Good numerical skills for fare calculation and record-keeping
- Resilience and composure under pressure
- A customer-focused approach with a helpful and friendly demeanour
- Ability to understand and enforce rules and regulations fairly
- Proficiency in basic digital tools for reporting (e.g., handheld devices)
Preferred Qualifications
- Previous experience in a customer service, security, or enforcement role, particularly within public transport
- Knowledge of local geography and Stagecoach Bluebird routes in the Aberdeen and Aberdeenshire area
- Possession of a valid UK driving licence (desirable, but not essential)
- First Aid certification
Perks & Benefits
- Competitive annual salary
- Generous company pension scheme
- Free bus travel for you and your family on Stagecoach services
- Comprehensive training and continuous professional development
- Uniform provided
- Opportunities for career progression within a large, established transport group
- Employee assistance program
- Supportive and inclusive work environment
How to Apply
If you are ready to take on this important role and contribute to the efficiency and integrity of public transport in Westhill, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your suitability for the position. We look forward to hearing from you!