About Company
Tesco PLC is one of the world’s largest and most respected retailers, committed to delivering exceptional value and an outstanding shopping experience to millions of customers daily. With a rich history spanning over a century, Tesco has evolved into a multinational grocery and general merchandise retailer, deeply rooted in communities and dedicated to making life a little easier for its customers. Our core values emphasize understanding customers, being an expert at what we do, and working together to make a significant difference. We believe in fostering an inclusive and diverse environment where colleagues can thrive, grow, and contribute meaningfully to our shared success. Join a company that truly values its people, prioritizes ethical practices, and strives for positive community impact in every facet of its operations. We are proud of our heritage and excited about our future, continually innovating to meet evolving customer needs.
Job Description
Are you passionate about helping people and thrive in a dynamic, customer-focused environment? Tesco PLC is urgently seeking enthusiastic and dedicated Customer Service Assistants to join our growing team in Silver Hills, New Albany. This is an exciting opportunity to become the friendly face and helpful voice of Tesco, ensuring every customer interaction is positive, memorable, and efficient. As a Customer Service Assistant, you will be at the forefront of our operations, handling a wide range of inquiries, expertly resolving issues, and consistently providing an exceptional shopping experience that builds customer loyalty. We are looking for individuals who possess excellent communication skills, a proactive and empathetic attitude, and a genuine desire to make a tangible difference in customers’ lives. Your responsibilities will span from assisting with product locations and purchases to efficiently processing returns and offering helpful advice with a smile. We offer comprehensive training, a supportive team environment, and clear pathways for career advancement within a globally recognized retail leader. If you are a natural problem-solver with a cheerful disposition and an unwavering commitment to service excellence, we strongly encourage you to apply and become a vital part of our Tesco family. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, to meet the diverse needs of our valued customers. Join us and contribute to a team that makes a real impact every single day.
Key Responsibilities
- Greet customers warmly and provide friendly, efficient, and personalized service at all times.
- Actively listen to customer needs and provide accurate, helpful information regarding products, services, promotions, and store policies.
- Resolve customer complaints and issues with professionalism, empathy, and urgency, escalating complex problems to management when necessary.
- Process transactions accurately and swiftly using point-of-sale (POS) systems, including sales, returns, exchanges, and loyalty program enrollments.
- Assist customers with finding specific products, offering insightful recommendations, and ensuring a smooth and enjoyable shopping journey.
- Maintain a clean, organized, and inviting store environment, including diligent stock replenishment and attractive display upkeep.
- Handle cash and card payments securely and accurately, adhering strictly to company financial procedures.
- Proactively promote store loyalty programs, special offers, and new product launches to maximize customer engagement.
- Collaborate effectively and harmoniously with team members and other departments to achieve daily operational goals and enhance overall store performance.
- Adhere to all company policies and procedures, including rigorous health, safety, and hygiene regulations, to ensure a safe environment for everyone.
Required Skills
- Excellent verbal communication and strong interpersonal skills, capable of building rapport with diverse customers.
- Strong problem-solving abilities and a calm, composed demeanor when handling challenging customer situations.
- Ability to work effectively and collaboratively in a fast-paced, team-oriented retail environment.
- Basic computer literacy and comfort with operating point-of-sale (POS) systems for transaction processing.
- A positive, enthusiastic, 'can-do' attitude with a genuine and unwavering desire to help and serve customers.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as per business needs.
Preferred Qualifications
- High school diploma or equivalent educational background.
- Previous experience (6 months+) in a customer service, retail, or hospitality role.
- Familiarity with retail point-of-sale (POS) systems and basic cash handling procedures.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses and overtime.
- Comprehensive health, dental, and vision insurance plans for full-time employees.
- Generous paid time off (PTO) and holiday pay to ensure work-life balance.
- Exclusive employee discount on Tesco products and services.
- Robust training and development programs designed for career growth and skill enhancement.
- A supportive, inclusive, and diverse work environment where every colleague is valued.
- Opportunity to join a globally recognized and respected retail brand with a strong community focus.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a compelling cover letter. Please ensure your application clearly highlights your customer service experience, enthusiasm for the role, and availability for the required shifts. We eagerly look forward to reviewing your application and potentially welcoming you to the Tesco team!