About Company
Tesco PLC, a globally recognized leader in retail, is dedicated to serving shoppers a little better every day. While our roots are deeply embedded in the UK and European markets, we are expanding our vision to new horizons, including the vibrant community of Lake Nona, Orlando. At Tesco, we believe that great service starts with great people. We foster an an inclusive environment where every colleague feels valued, respected, and empowered to make a difference. Our commitment extends beyond our aisles; we strive to be a responsible neighbor, contributing positively to the communities we serve through sustainable practices and local engagement. Join our growing team and become part of a company that prioritizes its people, its customers, and the planet. We’re building a team that’s excited to bring the Tesco experience to new customers, delivering quality products and unparalleled service.
Job Description
Are you passionate about helping people and thrive in a fast-paced environment? Tesco PLC is excited to announce an immediate opening for a Customer Service Assistant in our new Lake Nona, Orlando location. This is a fantastic opportunity to join a global brand known for its dedication to customer satisfaction and community involvement. As a Customer Service Assistant, you will be the friendly face of Tesco, playing a crucial role in creating a positive and efficient shopping experience for every customer. From greeting shoppers with a warm welcome to resolving inquiries, assisting with product location, and handling transactions, your day will be varied and rewarding. We are looking for individuals who are enthusiastic, proactive, and possess excellent communication skills. If you’re ready to jump straight into a role where your efforts directly impact customer happiness and contribute to a vibrant team, this immediate start position is for you. We offer comprehensive training, a supportive team environment, and opportunities for career growth within our expanding operations. Your ability to maintain a calm and helpful demeanor, even during peak hours, and your commitment to going the extra mile for our customers will be key to your success. Join us and help build Tesco’s reputation for outstanding service in Lake Nona!
Key Responsibilities
- Greet customers warmly and ensure a positive shopping experience from arrival to departure.
- Assist customers with product inquiries, locate items, and provide helpful recommendations.
- Process transactions accurately and efficiently using point-of-sale (POS) systems.
- Resolve customer complaints or issues courteously and professionally, escalating when necessary.
- Maintain a clean, organized, and inviting store environment.
- Replenish shelves and display areas as needed, ensuring products are well-stocked and presented.
- Adhere to all company policies and procedures, including health and safety guidelines.
- Collaborate effectively with team members to ensure smooth store operations.
- Promote loyalty programs and special offers to customers.
- Provide support to other departments during peak periods or as required.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly, approachable demeanor.
- Ability to work effectively in a fast-paced retail environment.
- Basic numeracy and literacy skills for handling transactions and product information.
- Flexibility to work various shifts, including weekends and holidays.
- Problem-solving abilities and a proactive attitude.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably retail.
- Familiarity with POS (Point of Sale) systems.
- A genuine passion for food retail and community engagement.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discount on Tesco products (hypothetical, for US operations).
- Opportunities for professional development and career advancement within a global company.
- A supportive and inclusive work environment.
- 401(k) retirement plan with company match.
How to Apply
To apply for this exciting opportunity and start your career with Tesco PLC, please click on the application link below. We look forward to reviewing your application!