About Company
Tesco is a global leader in retail, renowned for its unwavering commitment to customers, communities, and the planet. With a legacy built on excellence and a customer-first approach, we are excited to expand our reach and bring our renowned service standards to new communities. We believe in fostering a dynamic and inclusive work environment where every colleague is empowered to thrive and contribute meaningfully to our mission of helping customers every day. Joining Tesco means becoming an integral part of a diverse family dedicated to making a real difference in people’s lives through exceptional service, quality products, and a genuine care for the communities we serve. We are building a new team in Sheridan Beach, Michigan City, eager to uphold our global reputation for outstanding customer satisfaction.
Job Description
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? Tesco is urgently seeking dedicated and empathetic Customer Care Representatives to join our new team in Sheridan Beach, Michigan City. This is a critical hiring initiative, and we’re looking for individuals who are ready to dive in and become the friendly, helpful voice of Tesco. In this vital role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring a seamless and positive experience. You’ll handle a variety of customer interactions, from product questions and service inquiries to complaint resolution and technical support. Your ability to listen attentively, communicate clearly, and find effective solutions will be paramount to your success. We are building a team that champions customer satisfaction, and you will play a crucial part in maintaining and enhancing Tesco’s reputation for excellence. We offer comprehensive training to equip you with the knowledge and tools you need to succeed, ensuring you feel confident and supported from day one. If you’re looking for a role where you can genuinely help people and grow your career within a supportive global brand, we encourage you to apply and become a key part of our community-focused team.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and chat.
- Provide accurate and comprehensive information regarding Tesco products, services, and company policies.
- Listen empathetically to customer concerns, effectively de-escalate challenging situations, and resolve conflicts.
- Efficiently resolve customer issues, seeking appropriate solutions, and escalating complex problems to senior staff when necessary.
- Accurately process orders, returns, and exchanges using our internal systems.
- Maintain detailed and organized records of all customer interactions and transactions within our CRM system.
- Collaborate proactively with other departments to ensure a cohesive and consistent customer experience.
- Identify and suggest improvements to customer service processes, tools, and overall service delivery.
- Stay informed about new products, services, promotions, and company updates to provide up-to-date information.
- Adhere strictly to company policies and procedures, ensuring data privacy, security, and compliance.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening and complex problem-solving abilities.
- Demonstrated empathy, patience, and a positive attitude in all customer interactions.
- Ability to multitask effectively and manage time efficiently in a dynamic, fast-paced environment.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- High school diploma or GED equivalent.
- Proven ability to work collaboratively and contribute positively within a team setting.
- Adaptability and a strong willingness to learn new systems, procedures, and product information.
Preferred Qualifications
- Associate's degree or higher in Business, Communications, or a related field.
- Previous experience (6+ months) in a customer service, call center, or retail environment.
- Familiarity with retail industry best practices and customer service metrics.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans starting on day one.
- Generous paid time off package including vacation, sick leave, and company holidays.
- 401(k) retirement plan with a substantial company match.
- Exclusive employee discount on Tesco products and services.
- Significant opportunities for career growth, advancement, and professional development within a global organization.
- A supportive, inclusive, and collaborative work environment.
- Fully paid comprehensive training program to ensure your success.
- Company-sponsored life and disability insurance.
How to Apply
If you are a motivated individual with a genuine passion for customer service and a desire to contribute to a world-renowned brand, we invite you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience and why you’re a great fit for Tesco. We look forward to reviewing your application and potentially welcoming you to the Tesco team.