About Company
At Telus Communications, we’re more than just a telecommunications company; we’re a team dedicated to connecting Canadians and making their lives better. We believe in the power of technology to improve communities, empower businesses, and enrich individual lives. As a leading national provider of a wide range of communications products and services, including wireless, data, IP, voice, television, entertainment, and video, we are at the forefront of innovation. Our commitment extends beyond our services; we are passionate about creating a diverse and inclusive workplace where every team member feels valued and empowered to contribute. Join Telus and become part of a company that is proud to invest in our communities, drive innovation, and deliver exceptional experiences to our customers every single day.
Job Description
Are you a highly motivated and customer-focused individual with a passion for technology and sales? Telus Communications is seeking an enthusiastic Sales Associate to join our dynamic team in Downtown, Elgin. In this exciting role, you will be the face of Telus, engaging directly with customers, understanding their unique needs, and providing expert advice on our extensive range of products and services, including mobile, internet, TV, and smart home solutions. Your primary goal will be to deliver an exceptional customer experience, building lasting relationships by offering tailored solutions that genuinely enhance their digital lives. You’ll be responsible for achieving sales targets, staying up-to-date with the latest technological advancements, and ensuring our customers walk away feeling satisfied and confident in their Telus choices. This position offers a fantastic opportunity to grow your career within a leading Canadian company, receive comprehensive training, and be part of a supportive team environment where your contributions are recognized and rewarded. If you thrive in a fast-paced retail environment, possess excellent communication skills, and are driven by success, we encourage you to apply and help us connect Canadians to what matters most. We believe in continuous learning and provide ongoing development opportunities to help you excel in your role and advance your career within Telus. Come be a part of a company that prioritizes its team members and customers alike, contributing to a connected future for all.
Key Responsibilities
- Greet and engage customers in a friendly, professional, and proactive manner to understand their needs.
- Present and demonstrate Telus products and services, including wireless, internet, TV, and smart home solutions.
- Achieve and exceed individual and team sales targets and key performance indicators (KPIs).
- Provide expert advice and personalized recommendations to customers, ensuring they receive the best solutions for their lifestyle.
- Process sales transactions accurately, manage customer accounts, and handle service inquiries.
- Maintain a clean, organized, and visually appealing store environment.
- Stay informed about new products, services, promotions, and industry trends through ongoing training.
- Resolve customer concerns efficiently and effectively, escalating issues when necessary to ensure customer satisfaction.
Required Skills
- Minimum 1 year of experience in a retail sales or customer service role.
- Proven ability to meet and exceed sales targets.
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills with a natural ability to build rapport with customers.
- Proficiency in using POS systems and basic computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Post-secondary education in business, marketing, or a related field.
- Bilingualism (English and French) is an asset.
- Demonstrated passion for technology and a keen interest in current tech trends.
Perks & Benefits
- Competitive hourly wage plus attractive commission structure.
- Comprehensive health and dental benefits package.
- Generous employee discounts on Telus products and services.
- Extensive training and development programs.
- Opportunities for career advancement and growth within Telus.
- Supportive and collaborative team environment.
- Recognition and reward programs for top performers.
- Paid time off and vacation.
How to Apply
Interested candidates are invited to apply directly through our careers portal by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant sales and customer service experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted.