About Company
Telus Communications is a leading Canadian telecommunications company providing a wide range of products and services including internet, television, wireless, and home phone. While our roots are firmly in Canada, our commitment to exceptional customer service extends globally, often through our subsidiary Telus International, which manages customer experience operations. We believe in connecting people and empowering communities through technology, striving to make the future a friendlier place. At Telus, we foster a culture of innovation, collaboration, and continuous learning, recognizing that our team members are our greatest asset. Join us in delivering world-class service and connecting customers to the digital world.
Job Description
Are you passionate about helping people and thrive in a fast-paced, customer-focused environment? Telus Communications is seeking dedicated and empathetic individuals to join our Remote Customer Care team. This is an incredible opportunity to contribute to a leading telecommunications company from the comfort of your home, making a tangible difference in our customers’ daily lives. As a Remote Customer Care Specialist, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a seamless experience with our services. You will be responsible for handling a variety of customer interactions, from technical troubleshooting to billing inquiries and service upgrades, all while maintaining a professional and friendly demeanor. We are looking for individuals who are not only skilled communicators but also proactive problem-solvers who can adapt to new challenges and continuously learn. This role is ideal for those who are self-motivated, organized, and possess a quiet, dedicated home office space conducive to productivity. If you’re ready to embark on a rewarding career that offers growth, flexibility, and the chance to be part of a dynamic team, we encourage you to apply today! We are committed to providing comprehensive training and ongoing support to ensure your success.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
- Diagnose and resolve technical issues related to internet, television, and wireless services.
- Assist customers with billing inquiries, account management, and service changes.
- Educate customers on product features, services, and promotional offers.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Identify opportunities for service enhancement and provide feedback to improve customer experience.
- Adhere to company policies, procedures, and quality standards.
- Maintain a high level of customer satisfaction and strive to exceed expectations.
- Participate in ongoing training and development programs to stay updated on product knowledge and service offerings.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in navigating multiple software applications and systems simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a dedicated, quiet home workspace.
- Proven ability to de-escalate difficult situations and maintain composure.
- Customer-focused mindset with a genuine desire to assist others.
- Basic technical aptitude to understand and troubleshoot telecommunications services.
Preferred Qualifications
- Previous experience in a remote customer service or call center environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience in the telecommunications industry.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
- Associate's degree or equivalent vocational training.
Perks & Benefits
- Competitive hourly wage with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Discounts on Telus products and services.
- Flexible work schedule options.
- Work-from-home setup support.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading telecommunications company, we encourage you to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and relevant skills.