About Company
Encon Insulation is a leading independent distributor of thermal, acoustic, and fire protection insulation, along with a comprehensive range of building materials, to the construction industry across the UK. With a rich history spanning over 40 years, we have built a reputation for excellence, reliability, and an unwavering commitment to customer satisfaction. Our extensive network of branches, including our vibrant Oldbury location, ensures we are always close to our customers, providing essential materials and expert advice that underpin countless construction projects.
At Encon, we believe our people are our greatest asset. We foster a supportive, collaborative, and dynamic work environment where every team member is encouraged to grow, innovate, and contribute to our shared success. We pride ourselves on a culture that values integrity, teamwork, and a proactive approach to problem-solving. Joining Encon means becoming part of a stable, respected, and forward-thinking company that is deeply invested in the development of its employees and the communities we serve. We offer genuine opportunities for career progression, continuous learning, and the chance to make a real impact within a crucial sector of the UK economy. Come and build your future with a company that builds the future.
Job Description
Are you a highly motivated and enthusiastic individual with a passion for sales and a talent for building relationships over the phone? Encon Insulation, a market leader in building materials distribution, is seeking a driven Telemarketing Assistant to join our dynamic Sales Team at our Oldbury branch. This is an exciting opportunity for someone eager to launch or advance their career in a thriving industry.
As a Telemarketing Assistant, you will be at the forefront of our sales efforts, playing a critical role in generating new business leads and nurturing existing customer relationships. Your primary focus will be on outbound calling to prospective and existing clients, introducing them to Encon’s extensive range of products and services, identifying their needs, and effectively qualifying leads for our external sales representatives. You will be responsible for setting up appointments, conducting market research, and maintaining accurate records within our CRM system. This role requires excellent communication skills, a persuasive yet professional telephone manner, and the ability to work collaboratively within a target-driven sales environment. You will work closely with the wider sales team, supporting their efforts to achieve and exceed sales targets, ensuring a seamless customer journey from initial contact to successful project completion. If you are a proactive self-starter with a ‘can-do’ attitude and a desire to contribute significantly to a successful sales operation, we encourage you to apply and become a valued member of the Encon family. This role offers comprehensive training and development opportunities, enabling you to refine your sales skills and grow professionally within our organisation.
Key Responsibilities
- Conduct outbound calls to prospective and existing customers to introduce Encon's product portfolio and identify new business opportunities.
- Qualify leads effectively, understanding customer requirements and ensuring they are well-matched for our external sales team.
- Schedule and confirm appointments for external sales representatives, managing their calendars efficiently.
- Maintain and update customer information and activity records accurately within the CRM system.
- Assist in the development and execution of telemarketing campaigns to generate interest and drive sales.
- Provide excellent customer service, addressing inquiries and escalating complex issues to the appropriate team members.
- Monitor competitor activities and market trends to identify potential sales opportunities.
- Collaborate closely with the sales, marketing, and branch teams to ensure a coordinated approach to customer engagement.
- Contribute to achieving individual and team sales targets and key performance indicators.
- Prepare regular reports on telemarketing activities, lead generation, and appointment setting.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional and engaging telephone manner.
- Ability to persuade, negotiate, and influence potential clients.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Resilience and persistence in pursuing leads and overcoming objections.
- Ability to work effectively both independently and as part of a team.
- A proactive approach to problem-solving and a desire to achieve targets.
Preferred Qualifications
- Previous experience in a telemarketing, telesales, or customer service role.
- Knowledge of the building materials or construction industry.
- Experience working in a target-driven sales environment.
- A-levels or equivalent qualification.
Perks & Benefits
- Competitive salary package.
- Comprehensive training and continuous professional development opportunities.
- Generous holiday allowance.
- Company pension scheme.
- Opportunity to work with a market-leading company in a stable industry.
- A supportive and friendly team environment.
- Career progression pathways within the company.
How to Apply
To apply for this exciting Telemarketing Assistant role, please click on the application link below. We encourage you to submit your CV along with a compelling cover letter outlining your relevant experience, why you are interested in this position, and how your skills align with Encon Insulation’s values. Please mention any previous telemarketing or sales achievements. We look forward to reviewing your application and potentially welcoming you to our team!