About Company
Vodacom Congo is a leading telecommunications company in the Democratic Republic of Congo, committed to connecting people and fostering digital transformation across the nation. With a vast network infrastructure and a dedication to innovation, we provide a wide range of mobile communication services, including voice, data, and mobile money solutions, to millions of customers. Our mission is to empower individuals and businesses through accessible and reliable technology, driving economic growth and social development. We believe in creating an inclusive digital society where everyone can benefit from the power of connectivity. Joining Vodacom Congo means becoming part of a dynamic team that is at the forefront of shaping the future of communication in the DRC, contributing to a legacy of progress and community impact. We pride ourselves on our commitment to our employees, offering a supportive environment where talent can flourish and make a real difference.
Job Description
Are you a proactive and skilled IT professional passionate about ensuring seamless technological operations? Vodacom Congo is seeking a dedicated IT Equipment Support Technician to join our vibrant team in Lisala, Mongala Province. In this crucial role, you will be the frontline support for all IT hardware and software-related issues, playing a pivotal part in maintaining the efficiency and reliability of our internal systems and customer-facing technologies. This position offers a unique opportunity to work with cutting-edge telecommunications technology in a challenging yet rewarding environment. You will be responsible for the installation, maintenance, troubleshooting, and repair of a diverse range of IT equipment, including workstations, laptops, servers, network devices, printers, and specialized telecom hardware such as modems, routers, and base station peripheral components. Your expertise will directly contribute to minimizing downtime, enhancing user productivity, and ensuring the robust performance of our operations across the region. We are looking for an individual with a strong problem-solving mindset, excellent technical aptitude, and a commitment to delivering exceptional service. Beyond just fixing problems, you will be instrumental in implementing preventative measures, educating users, and contributing to the overall stability and security of our IT infrastructure. If you thrive in a fast-paced setting, possess a keen eye for detail, and are eager to make a tangible impact by keeping our essential services running smoothly, we encourage you to apply and help us keep Congo connected. Join us in our mission to bridge the digital divide and empower communities through reliable communication.
Key Responsibilities
- Install, configure, and maintain IT hardware and software, including workstations, laptops, servers, network devices, and peripherals.
- Perform diagnostic tests and troubleshoot technical issues related to IT equipment, identifying root causes and implementing effective solutions.
- Conduct routine preventative maintenance on all IT equipment to ensure optimal performance and longevity.
- Provide technical support to end-users on hardware and software problems, either in person or remotely.
- Manage inventory of IT equipment and spare parts, ensuring adequate stock levels and accurate record-keeping.
- Document all support activities, resolutions, and system configurations for knowledge management and future reference.
- Collaborate with other IT team members and departments to resolve complex technical challenges and implement new solutions.
- Ensure compliance with company IT policies, security protocols, and industry best practices.
- Assist in the deployment of new IT infrastructure and systems as required.
- Provide training and guidance to users on the proper use of IT equipment and software applications.
Required Skills
- Proven experience of at least 2 years in IT support, hardware troubleshooting, and network maintenance.
- Solid understanding of computer hardware components and operating systems (Windows, Linux).
- Familiarity with network protocols (TCP/IP) and basic networking concepts (LAN/WAN).
- Proficiency in diagnosing and resolving software and hardware conflicts.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, both in English and French (Lingala/Swahili a plus).
- Ability to work independently and as part of a team in a dynamic environment.
- Basic knowledge of IT security principles and data protection.
- Physical ability to lift and move IT equipment when necessary.
Preferred Qualifications
- CompTIA A+, Network+, or similar IT certifications.
- Experience with telecommunications equipment and infrastructure, specifically mobile network components.
- Knowledge of mobile device management (MDM) solutions.
- Familiarity with IT service management (ITSM) tools and processes (e.g., ITIL).
- Diploma or degree in Information Technology, Computer Science, or a related technical field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance for you and your family.
- Opportunities for professional development and career advancement within a leading telecom.
- Access to a wide range of training programs and certifications to enhance your skills.
- Paid time off and public holidays.
- Employee discounts on Vodacom products and services.
- A supportive and collaborative work environment that values innovation.
- Contribution to a company that connects millions across the DRC, making a tangible impact.
How to Apply
Interested candidates are invited to apply by clicking on the link below. Please ensure your CV and cover letter highlight your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.