About Company
CLP Group, a leading integrated utility company, has been powering Hong Kong for over a century. With a steadfast commitment to innovation, sustainability, and community service, we provide reliable electricity services and explore advanced energy solutions across the Asia Pacific region. Our diverse and talented teams are the driving force behind progress in a dynamic and essential industry, focused on building a smarter, greener future for all. At CLP, we foster a culture of continuous learning, professional growth, and work-life balance, recognizing that our people are our greatest asset. Join us and contribute to a legacy of excellence and a future powered by responsible energy.
Job Description
Are you a meticulous wordsmith with a passion for clarity and precision? Do you thrive on transforming complex technical concepts into accessible, user-friendly documentation that empowers both technical and non-technical audiences? CLP Group is seeking a talented and experienced Technical Writer to join our dynamic team in Hong Kong. In this vital role, you will be instrumental in bridging the gap between our innovative engineering and technology solutions and our diverse stakeholders, including internal teams and external partners.
This position offers flexible working hours, allowing you to manage your professional and personal life effectively while contributing to mission-critical projects that shape Hong Kong’s energy future. You will be responsible for creating, editing, and maintaining a wide range of technical documents, from detailed system specifications and comprehensive user manuals to robust API documentation and clear policy guides. We are looking for someone who can not only write clearly and concisely but also anticipate user needs, understand complex systems, and collaborate effectively with subject matter experts across various departments. Your ability to distill intricate information into engaging and easy-to-understand content will be key to our success. Join us and help illuminate the future of energy through exceptional documentation, playing a pivotal role in ensuring the safe, efficient, and reliable operation of our critical infrastructure.
Key Responsibilities
- Research, write, edit, and maintain high-quality technical documentation for software, hardware, systems, and processes, ensuring accuracy, clarity, and consistency.
- Collaborate proactively with engineers, product managers, and other subject matter experts to gather information, define documentation requirements, and validate content.
- Translate complex technical information into easily understandable content for various target audiences, adapting tone and style as needed.
- Develop, implement, and maintain documentation standards, templates, and style guides to ensure consistency and brand alignment across all materials.
- Create and manage online help systems, user manuals, API documentation, release notes, white papers, internal process documents, and training materials.
- Participate actively in review cycles, incorporating feedback from stakeholders to refine documentation and ensure technical accuracy and linguistic quality.
- Proactively identify documentation gaps, propose improvements, and recommend innovative solutions to enhance overall content quality, usability, and accessibility.
- Manage documentation projects from inception to completion, adhering to strict deadlines and high-quality standards.
- Stay updated with industry best practices in technical writing, content strategy, and documentation tools and technologies.
Required Skills
- Proven experience (minimum 3 years) as a Technical Writer in a technology-driven environment.
- Excellent written and verbal communication skills in English, with a strong grasp of grammar, style, and syntax.
- Demonstrated ability to understand complex technical concepts quickly and translate them into clear, concise, and engaging content.
- Proficiency with modern documentation tools (e.g., Confluence, Oxygen XML Editor, MadCap Flare, Adobe FrameMaker) and content management systems.
- Experience with version control systems (e.g., Git) and collaborative writing platforms.
- Strong analytical and problem-solving skills, with exceptional attention to detail.
- Demonstrated ability to work independently and manage multiple projects simultaneously, often under tight deadlines.
- Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related field.
Preferred Qualifications
- Experience in the energy, utilities, or critical infrastructure sectors.
- Familiarity with Agile development methodologies and iterative documentation processes.
- Experience with DITA or other structured authoring standards.
- Proficiency in Cantonese or Mandarin is a significant advantage.
- Certification in Technical Writing or a related professional credential.
Perks & Benefits
- Competitive salary and a comprehensive benefits package.
- Flexible working hours to support optimal work-life integration and personal commitments.
- Extensive opportunities for professional development, continuous learning, and career advancement.
- Access to cutting-edge technologies and participation in innovative, high-impact projects.
- A supportive, collaborative, and inclusive team environment.
- Generous annual leave and observance of public holidays.
- Robust medical and dental insurance coverage.
- Comprehensive retirement benefits scheme.
How to Apply
If you are a highly motivated and skilled Technical Writer ready to make a significant impact within a leading utility company that values innovation and work-life balance, we encourage you to apply! Please click on the application link below to submit your resume and a compelling cover letter outlining your relevant experience, detailing why you are the ideal candidate for this role, and how your skills align with our mission. We look forward to reviewing your application.