About Company
ANS Group is a leading cloud services and digital transformation provider, headquartered in Manchester. For over 25 years, we’ve been at the forefront of helping organisations across various sectors unlock the power of technology to achieve their strategic goals. We specialise in delivering cutting-edge cloud solutions, data analytics, cybersecurity, and digital platforms that drive innovation and efficiency for our clients. Our culture is built on collaboration, continuous learning, and a passion for technology, fostering an environment where talented individuals can thrive and make a real impact. We pride ourselves on our technical expertise, customer-centric approach, and a vibrant, supportive workplace that champions personal and professional growth. Join ANS Group and be part of a team that’s shaping the future of digital infrastructure.
Job Description
Are you a skilled Technical Writer with a passion for clarity, accuracy, and transforming complex technical information into accessible, user-friendly documentation? ANS Group is seeking a dedicated Technical Writer – Documentation Specialist to join our dynamic team in Manchester. In this pivotal role, you will be responsible for creating, maintaining, and improving a wide range of technical content that empowers our internal teams, partners, and customers to effectively utilise our innovative cloud services and digital solutions. You will be instrumental in bridging the gap between highly technical concepts and easily understandable guides, manuals, and specifications.
Working closely with our engineering, product development, and support teams, you will delve into the intricacies of our platforms, services, and APIs to capture essential information. This position requires someone who can not only write exceptionally well but also possess a keen eye for detail, a proactive approach to information gathering, and the ability to adapt to a fast-paced, evolving technological landscape. You will contribute significantly to our knowledge management strategy, ensuring our documentation is always up-to-date, comprehensive, and aligned with industry best practices. If you thrive on learning new technologies, collaborating with experts, and making a tangible difference through the power of words, we encourage you to apply.
Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user guides, API documentation, release notes, technical specifications, and knowledge base articles.
- Collaborate directly with engineers, product managers, solution architects, and other subject matter experts (SMEs) to gather, interpret, and organise complex technical information.
- Translate highly technical and complex concepts into clear, concise, and accurate content tailored to various audiences (e.g., developers, IT professionals, end-users).
- Maintain and update existing documentation to reflect product enhancements, changes, and new features, ensuring accuracy and consistency across all materials.
- Contribute to and enforce documentation style guides, terminology, and content standards to ensure a unified and professional brand voice.
- Manage the documentation lifecycle from planning and research to drafting, reviewing, publishing, and archiving.
- Proactively identify documentation needs, suggest improvements to content structure and delivery, and advocate for best practices in technical communication.
- Utilise various documentation tools and platforms to create, manage, and publish content efficiently.
Required Skills
- 3+ years of proven experience as a Technical Writer or Documentation Specialist in a technology-driven environment.
- Exceptional written and verbal communication skills in English, with a strong emphasis on clarity, grammar, and style.
- Proficiency with modern documentation tools and platforms (e.g., Confluence, SharePoint, Git, Markdown, XML authoring tools).
- Demonstrable ability to quickly grasp complex technical concepts and communicate them effectively to both technical and non-technical audiences.
- Strong interviewing and information-gathering skills with subject matter experts.
- Excellent attention to detail and organisational skills, with the ability to manage multiple projects simultaneously.
- A portfolio showcasing technical writing samples that demonstrate your ability to explain complex topics clearly and concisely.
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Computer Science, Information Technology, or a related field.
- Experience working within the cloud computing, IT services, or software development industry.
- Familiarity with Agile/Scrum development methodologies.
- Knowledge of content management systems (CMS) and documentation version control practices.
- Experience with graphic design tools for creating diagrams, flowcharts, and screenshots to enhance documentation.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Private medical insurance.
- Continuous professional development and training opportunities.
- Flexible and hybrid working options.
- Modern, collaborative office environment.
- Company social events and team-building activities.
- Cycle to work scheme.
- Employee assistance programme.
How to Apply
If you are ready to apply your technical writing expertise to cutting-edge cloud solutions and contribute to a leading technology company, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to hearing from you!