About Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, fixed line, and enterprise solutions. We are at the forefront of innovation, connecting millions of Australians to what matters most. Our mission is to create a brilliant connected future for everyone. We believe in empowering our employees, fostering a culture of continuous learning, and providing opportunities for growth within a dynamic and supportive environment. Join Telstra and be part of a team that’s building the next generation of communication and technology infrastructure for Australia.
Job Description
Are you passionate about technology and eager to kick-start your career in the IT industry? Do you love solving problems and helping people? If you’re looking for an entry point into a rewarding tech career, even without prior professional experience, then our Technical Support Specialist role at Telstra is for you! We are seeking enthusiastic, motivated individuals with a strong desire to learn and grow. This is a unique opportunity to join a leading Australian technology company and receive comprehensive training from the ground up.
As a Technical Support Specialist, you will be the first point of contact for our customers, providing essential assistance with a wide range of technical inquiries related to our products and services. You’ll troubleshoot issues, guide users through solutions, and ensure a seamless experience for every customer. We believe in potential, and we are committed to equipping you with all the knowledge and skills necessary to excel in this role. You’ll learn about various networking technologies, software applications, and cutting-edge telecommunications infrastructure. Our structured training program will cover everything from diagnostic tools to customer service best practices, ensuring you develop a robust skill set for a successful career in tech support and beyond. If you’re a natural problem-solver, a great communicator, and ready to embrace a challenge, we want to hear from you. This role offers a fantastic foundation for a long-term career in IT, with ample opportunities for advancement within Telstra’s diverse technology divisions. Join a team where your curiosity is celebrated, and your career growth is a priority.
Key Responsibilities
- Provide first-level technical support to Telstra customers via phone, email, and chat, resolving technical issues efficiently and effectively.
- Diagnose and troubleshoot various technical problems related to internet, mobile services, software, and hardware.
- Guide customers through step-by-step solutions, ensuring a clear understanding and positive experience.
- Document customer interactions, technical issues, and resolutions accurately in our internal systems.
- Escalate complex issues to senior technical teams when necessary, ensuring a smooth handover.
- Maintain up-to-date knowledge of Telstra products, services, and support procedures.
- Actively participate in training programs and continuous learning initiatives to enhance technical skills and product knowledge.
- Contribute to a positive team environment by sharing knowledge and collaborating with colleagues.
Required Skills
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- A genuine passion for technology and a desire to learn.
- Excellent customer service orientation and empathy.
- Ability to work effectively in a fast-paced and dynamic environment.
- Basic computer literacy and comfort navigating various software applications.
- High level of initiative and a proactive attitude towards learning and self-improvement.
Preferred Qualifications
- Completed or pursuing a certificate/diploma in IT, Computer Science, or a related field (not mandatory).
- Prior experience in a customer service role (non-technical).
- Familiarity with basic networking concepts (e.g., Wi-Fi, modems) is a plus, but not required.
- Experience with Microsoft Office Suite or Google Workspace.
Perks & Benefits
- Comprehensive paid training program designed for entry-level professionals.
- Opportunities for career advancement within Telstra's vast technology ecosystem.
- Access to a wide range of learning and development resources.
- Competitive salary and performance-based incentives.
- Generous employee discounts on Telstra products and services.
- Health and wellbeing programs.
- Supportive and collaborative team environment.
- Modern office facilities in the heart of Melbourne.
How to Apply
To apply for this exciting entry-level opportunity, please click on the application link below. You will be directed to Telstra’s career portal where you can submit your resume and cover letter. We encourage you to highlight your passion for technology, problem-solving skills, and why you believe you’d be a great fit for our team, even without prior professional experience. We look forward to reviewing your application!