About Company
Technology Associates is a leading Managed IT Services Provider (MSP) dedicated to delivering exceptional technology solutions and support to businesses. For over two decades, we’ve empowered organizations to thrive by optimizing their IT infrastructure, enhancing cybersecurity, and providing unparalleled technical assistance. We pride ourselves on building lasting relationships with our clients through proactive service, innovative strategies, and a team of highly skilled professionals. Our culture fosters continuous learning, teamwork, and a commitment to excellence, ensuring both our clients and employees achieve their full potential. Join us and be part of a company that values expertise, integrity, and a passion for technology.
Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Technology Associates is seeking a motivated and customer-focused Technical Support Specialist to join our dynamic team in Statesboro, Georgia. This hybrid role offers the best of both worlds, allowing you to collaborate in our vibrant office environment for crucial team meetings and hands-on tasks, while also enjoying the flexibility of remote work. As a Technical Support Specialist, you will be the first line of defense for our clients, diagnosing and resolving a wide array of technical issues, from software glitches and hardware malfunctions to network connectivity problems. You will play a crucial role in ensuring the smooth operation of our clients’ IT systems, providing timely and effective solutions that minimize downtime and maximize productivity. We’re looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is dedicated to delivering outstanding service. If you’re eager to grow your IT career with a supportive company that invests in your success, we encourage you to apply.
Key Responsibilities
- Provide first and second-tier technical support to clients via phone, email, and remote tools, addressing hardware, software, and network issues.
- Troubleshoot and resolve desktop, laptop, printer, mobile device, and peripheral problems.
- Assist with user account management, password resets, and access control within various systems.
- Install, configure, and update operating systems (Windows, macOS) and business applications.
- Diagnose and resolve basic network connectivity issues (TCP/IP, Wi-Fi, VPN).
- Document all support interactions, resolutions, and solutions accurately in the ticketing system.
- Escalate complex or unresolved issues to higher-level support teams or specialists.
- Participate in ongoing training and professional development to stay current with technology trends and best practices.
- Contribute to the creation and maintenance of knowledge base articles and technical documentation.
Required Skills
- Minimum 2 years of experience in a technical support, help desk, or IT support role.
- Proficiency with Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with remote desktop tools and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Strong problem-solving and analytical skills with keen attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-centric attitude with a commitment to providing exceptional service.
- Ability to work independently and as part of a team in a hybrid work environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant industry certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with cloud services (e.g., Microsoft 365, Google Workspace).
- Prior experience working for a Managed IT Services Provider (MSP).
- Familiarity with basic server administration tasks.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company matching.
- Opportunities for professional development and industry certifications.
- A supportive and collaborative team environment.
- Hybrid work model offering flexibility.
- Employee assistance program.
How to Apply
Ready to take the next step in your IT career? Click the link below to apply directly for this exciting Technical Support Specialist position. Please ensure your resume highlights your relevant experience and skills.