About Company
Computer PRO of Roswell has been a trusted partner for businesses and residents in North Atlanta for over two decades, providing comprehensive IT solutions and unparalleled technical support. We pride ourselves on delivering prompt, reliable, and personalized service, ensuring our clients’ technology runs smoothly and securely. Our team is a close-knit group of passionate IT professionals dedicated to solving problems and building lasting relationships. We foster a collaborative environment where continuous learning and professional growth are highly valued. Join us and become a vital part of a company that truly makes a difference in the local community’s technological landscape.
Job Description
Are you an enthusiastic and detail-oriented IT professional passionate about helping users navigate the complexities of technology? Computer PRO of Roswell is seeking a dedicated Technical Support Officer to join our dynamic team in East Roswell. This isn’t just a helpdesk role; it’s an opportunity to be at the forefront of problem-solving, directly impacting our clients’ daily operations and satisfaction. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of hardware, software, and network issues. From troubleshooting desktop applications to assisting with printer configurations and network connectivity, your expertise will ensure our clients experience minimal downtime and maximum efficiency. We are looking for someone who is not only technically proficient but also possesses exceptional communication skills, a patient demeanor, and a commitment to delivering outstanding customer service. In this role, you’ll have the chance to work with diverse systems and technologies, continuously expanding your skill set and contributing to a supportive team environment. If you thrive on challenges, enjoy simplifying complex technical concepts for non-technical users, and are eager to grow within a reputable local IT services company, we encourage you to apply. You will play a crucial role in maintaining our reputation for excellence and ensuring our clients receive the expert support they deserve. This position offers a stimulating environment where your contributions are recognized and your professional development is supported, making you an invaluable asset to both our team and our client base.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff when necessary.
- Install, configure, and maintain operating systems, applications, and peripheral devices.
- Assist users with account management, password resets, and access permissions.
- Document all support interactions, resolutions, and troubleshooting steps in the ticketing system.
- Educate users on best practices for technology usage and security protocols.
- Perform routine system checks and preventative maintenance to ensure optimal performance.
- Contribute to the creation and maintenance of internal knowledge base articles.
- Provide on-site support for local clients as required, including setup and troubleshooting.
- Stay updated on new technologies and industry best practices to continuously improve support quality.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and common Microsoft Office applications.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP) and Wi-Fi configurations.
- Experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
- Familiarity with ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-centric attitude with a strong focus on user satisfaction.
- CompTIA A+ certification or equivalent foundational IT knowledge.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with basic server administration (Windows Server).
- Knowledge of cybersecurity best practices and common threats.
- Experience supporting Apple macOS and iOS devices.
- CompTIA Network+ or Security+ certification.
- Prior experience in an MSP (Managed Service Provider) environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and industry certifications.
- Collaborative and supportive team environment.
- Direct impact on client satisfaction and business success.
- Free parking on-site.
- Employee assistance program.
How to Apply
If you are a motivated and skilled Technical Support Officer looking to make a significant impact within a respected local IT services company, we encourage you to apply! Please click on the link below to submit your resume and cover letter, outlining your relevant experience and why you are a great fit for Computer PRO of Roswell. We look forward to reviewing your application.