About Company
Aprio is a premier, full-service business advisory firm with a vibrant culture and a commitment to helping clients achieve what’s next. Headquartered in Atlanta and serving clients globally, Aprio blends deep industry expertise with a forward-thinking approach to deliver innovative solutions in areas ranging from assurance and tax to digital transformation and wealth management. We believe in fostering a collaborative, inclusive environment where every team member is empowered to make a meaningful impact. Our success is built on the strength of our people, our unwavering client focus, and our passion for excellence. At Aprio, you’ll be part of a dynamic team that values innovation, continuous learning, and community engagement, all while working with cutting-edge technologies to support our internal operations and client-facing initiatives. We offer a stimulating environment where your technical expertise directly contributes to our strategic goals and operational efficiency, making a tangible difference for both our team members and our diverse client base.
Job Description
Are you a problem-solver with a passion for technology and a knack for helping others? Aprio is seeking a dedicated and proactive Remote Technical Support Engineer to join our growing IT team. In this pivotal role, you will be the first line of defense for our internal users, providing expert technical assistance and ensuring the smooth operation of our critical systems and applications. This is a fantastic opportunity for an individual who thrives in a fast-paced, remote environment and is committed to delivering exceptional support with a smile.
As a Remote Technical Support Engineer, you will play a crucial role in maintaining our high standards of operational excellence. You will diagnose and resolve complex technical issues related to hardware, software, network connectivity, and various business applications, primarily through remote tools and communication channels. Your day will involve handling a diverse range of support requests, from troubleshooting workstation performance and software installations to assisting with network access and security inquiries. Beyond immediate problem resolution, you will contribute to our knowledge base, document solutions, and proactively identify trends to prevent future issues. This role requires a blend of strong technical acumen, excellent communication skills, and an unwavering commitment to user satisfaction. You’ll be part of a supportive IT team that values collaboration, continuous improvement, and professional development, ensuring you have the resources and mentorship needed to succeed and grow your career with Aprio. We empower our remote team members with the tools and flexibility to excel, fostering a work-life balance that allows you to thrive both professionally and personally. Join us and help Aprio continue to be a leader in advisory services, supported by robust and reliable technology.
Key Responsibilities
- Provide remote technical support to internal employees for hardware, software, network, and application issues.
- Diagnose and resolve technical problems efficiently and effectively via phone, email, chat, and remote desktop tools.
- Install, configure, and troubleshoot operating systems (Windows, macOS), productivity suites (Microsoft 365), and specialized business applications.
- Manage user accounts, permissions, and access rights within Active Directory, Azure AD, and other identity management systems.
- Respond to and resolve help desk tickets in a timely manner, adhering to established SLAs.
- Document technical issues, troubleshooting steps, and resolutions in the knowledge base and ticketing system.
- Assist with the deployment, maintenance, and inventory of IT assets, including laptops, desktops, and peripherals.
- Collaborate with other IT team members and departments to escalate and resolve complex issues.
- Participate in IT projects, including system upgrades, migrations, and security enhancements, as needed.
- Educate users on best practices for technology usage and security awareness.
Required Skills
- Proven experience as a Technical Support Engineer, Help Desk Technician, or similar role.
- Strong proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Expertise with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
- Experience with Active Directory and Azure Active Directory for user and group management.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication skills, both written and verbal, with a strong customer service orientation.
- Ability to work independently and as part of a remote team, demonstrating strong self-motivation and time management.
- Problem-solving aptitude with the ability to diagnose and resolve technical issues logically.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with IT service management (ITSM) platforms (e.g., ServiceNow, ConnectWise, Jira Service Management).
- Familiarity with mobile device management (MDM) solutions.
- Experience supporting virtualized environments (e.g., VMware, Hyper-V).
- Knowledge of cybersecurity best practices and endpoint security solutions.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Flexible remote work environment.
- Opportunities for professional development and continuing education.
- Access to cutting-edge tools and technologies.
- Employee assistance program and wellness initiatives.
- A collaborative and supportive company culture focused on growth and innovation.
How to Apply
To seize this exciting opportunity and contribute to a leading advisory firm, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Aprio and this remote Technical Support Engineer role. We look forward to reviewing your application!