About Company
Rogers Capital, a wholly-owned subsidiary of Rogers Group, is a leading player in the Mauritian financial services, technology, and real estate sectors. We empower businesses and individuals with innovative solutions, driving growth and efficiency. Our Technology division is at the forefront of digital transformation, providing comprehensive IT services, cloud solutions, and robust cybersecurity measures to a diverse client base across various industries. We are committed to fostering a culture of innovation, excellence, and continuous learning, ensuring our team members are equipped to tackle tomorrow’s challenges today. Join Rogers Capital and be part of a dynamic environment where your expertise contributes to shaping the digital future of Mauritius and beyond.
Job Description
Are you a highly motivated and skilled Technical Support Engineer looking for a remote opportunity to make a real impact? Rogers Capital is seeking a dedicated Technical Support Engineer to join our growing remote team. In this pivotal role, you’ll be the first point of contact for our clients, providing expert technical assistance and ensuring the smooth operation of their IT systems and applications. You will diagnose and resolve complex technical issues, provide exceptional customer service, and contribute to the overall satisfaction of our diverse client portfolio. This role requires a blend of technical expertise, problem-solving prowess, and outstanding communication skills. If you thrive in a fast-paced, remote environment and are passionate about delivering top-tier technical support, we encourage you to apply and help us maintain our reputation for excellence by ensuring our clients receive unparalleled technical assistance regardless of their location.
Key Responsibilities
- Provide remote technical support to clients via phone, email, and chat, addressing hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to higher-tier support teams when necessary.
- Document all support interactions, resolutions, and technical procedures accurately in the ticketing system.
- Assist users with account management, software installations, system configurations, and routine maintenance tasks.
- Proactively monitor system performance and identify potential issues before they impact users, implementing preventative measures.
- Educate users on best practices for system usage, security, and troubleshooting common problems, empowering them to self-resolve minor issues.
- Collaborate with internal teams (e.g., development, infrastructure) to ensure timely resolution of issues and continuous improvement of services.
- Contribute to the creation and maintenance of a comprehensive knowledge base for self-service support, enhancing overall client experience.
Required Skills
- Minimum 3 years of experience in a technical support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP) and basic networking concepts.
- Experience with ticketing systems and remote access tools (e.g., TeamViewer, AnyDesk).
- Excellent problem-solving and analytical skills, with a keen eye for detail.
- Exceptional verbal and written communication skills in English, with the ability to explain technical concepts clearly.
- Ability to work independently and as part of a remote team, demonstrating strong self-management.
- Familiarity with Microsoft Office 365 suite and other common cloud-based business applications.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Familiarity with basic cybersecurity principles and best practices.
- Experience supporting enterprise-level applications or financial services software environments.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health and wellness benefits for you and your family.
- Generous opportunities for professional development and continuous learning.
- Flexible remote work environment that promotes work-life balance.
- Access to cutting-edge technology and tools to facilitate your work.
- Dynamic and supportive team culture with regular virtual team events.
- Contribution to a leading Mauritian company with a strong market presence and impact.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills for this remote Technical Support Engineer role. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please visit our careers page and search for relevant openings or submit your general application.