About Company
Regions Bank is a leading provider of consumer and commercial banking, wealth management, and mortgage products and services. With a rich history spanning over 100 years, we are committed to making life better for our customers, associates, and communities. We operate across the South, Midwest, and Texas, fostering an environment where innovation thrives, and every team member contributes to our collective success. At Regions, we believe in supporting our associates with comprehensive benefits, professional development opportunities, and a culture that values diversity and inclusion. Join a company dedicated to building strong relationships and delivering exceptional service, whether in our branches or through our growing remote workforce.
Job Description
Are you a problem-solver with a passion for technology and helping others? Regions Bank is seeking a dedicated and enthusiastic Technical Support Assistant to join our remote team, serving our internal associates with essential IT support. This is a fantastic opportunity to kickstart or advance your career in IT within a dynamic and supportive environment. As a Remote Technical Support Assistant, you will be the first point of contact for our associates facing technical issues, providing crucial assistance to ensure their productivity and smooth operation. Your primary goal will be to resolve issues efficiently, escalate complex problems when necessary, and maintain a high level of customer satisfaction. We are looking for someone with excellent communication skills, a strong foundational knowledge of IT systems, and the ability to troubleshoot effectively from a home office setting. This role requires self-discipline, attention to detail, and a commitment to continuous learning in a rapidly evolving technological landscape. If you’re ready to make a tangible impact and grow with a reputable financial institution, we encourage you to apply.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues encountered by internal associates via phone, email, and chat.
- Diagnose and resolve common technical problems related to operating systems (Windows/macOS), Microsoft Office suite, business applications, and peripherals (printers, scanners).
- Log, track, and prioritize all support requests using our IT service management system, ensuring accurate documentation of resolutions and steps taken.
- Escalate complex or unresolved issues to higher-tier support teams or specialized technicians, ensuring smooth transitions and follow-up.
- Assist with user account management, including password resets, account unlocks, and basic permission adjustments.
- Provide clear, concise, and patient instructions and guidance to associates, often non-technical users, to help them resolve their issues.
- Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
- Adhere strictly to IT security policies and procedures, ensuring data privacy and system integrity.
- Participate in ongoing training and professional development to stay current with technology trends and company-specific systems.
Required Skills
- Minimum 1 year of experience in a technical support or customer service role.
- Proficiency with Windows operating systems (Windows 10/11) and Microsoft Office 365 applications.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with remote desktop support tools.
- Prior experience working in the financial services industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and company holidays.
- Opportunities for professional growth and career advancement within a large organization.
- Employee assistance programs and wellness initiatives.
- Access to a wide range of learning and development resources.
- Inclusive and supportive remote work culture.
How to Apply
Interested candidates are encouraged to apply by clicking the ‘Application Link’ below. Please ensure your resume highlights your relevant technical support experience and communication skills. We look forward to reviewing your application and potentially welcoming you to the Regions Bank team!