About Company
Vanguard is one of the world’s largest investment companies, known for its low-cost index funds and ETFs. We are passionate about giving our clients the best chance for investment success. With a mission to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success, Vanguard champions a culture of integrity, collaboration, and continuous improvement. We believe in empowering our crew members to make a difference, providing opportunities for professional growth and a supportive environment where innovation thrives. Join us and be part of a team that helps millions achieve their financial goals.
Job Description
Are you a highly motivated and detail-oriented technical professional with a passion for problem-solving and providing exceptional support? Vanguard is seeking a dedicated Remote Technical Support Analyst to join our dynamic IT team, based out of Glendale, Arizona. In this fully remote role, you will be a critical first point of contact for our internal crew members, assisting them with a wide range of technical issues, ensuring smooth operations, and contributing to a productive work environment. This isn’t just about fixing problems; it’s about empowering our teams with reliable technology so they can focus on delivering value to our clients. You’ll troubleshoot software, hardware, network, and application issues, provide guidance on best practices, and contribute to our knowledge base. We are looking for someone who can thrive in a fast-paced, remote setting, demonstrate strong communication skills, and possess a proactive approach to identifying and resolving technical challenges. If you’re eager to make an impact by providing top-tier technical support for a leading financial services firm, we encourage you to apply.
Key Responsibilities
- Provide remote technical support to internal crew members for hardware, software, network, and application issues via phone, email, and chat.
- Diagnose and resolve complex technical problems efficiently and effectively, escalating when necessary.
- Install, configure, and troubleshoot desktop computers, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and access rights in various systems.
- Document technical issues, solutions, and procedures in a knowledge base system.
- Contribute to the continuous improvement of IT support processes and tools.
- Participate in testing and deployment of new software and hardware solutions.
- Educate users on IT best practices and security awareness.
- Monitor system performance and proactively identify potential issues.
- Collaborate with other IT teams to resolve cross-functional technical problems.
Required Skills
- Minimum of 2 years of experience in an IT support or help desk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with Microsoft Office 365 suite (Outlook, Word, Excel, Teams).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Excellent verbal and written communication skills.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving and analytical abilities.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience with mobile device management (MDM) solutions.
- Familiarity with virtual desktop infrastructure (VDI) environments.
- Experience in the financial services industry.
Perks & Benefits
- Competitive salary and comprehensive benefits package (medical, dental, vision).
- 401(k) plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Remote work flexibility with a supportive team environment.
- Employee assistance programs and wellness initiatives.
- Tuition reimbursement program.
How to Apply
If you are excited about this opportunity to contribute to a world-class organization, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!