About Company
Emtel Ltd is a pioneer in the telecommunications sector in Mauritius, being the first mobile operator launched in 1989. Over the decades, Emtel has evolved into a comprehensive digital services provider, offering a wide range of mobile, internet, fixed-line, and business solutions. We are committed to innovation, customer satisfaction, and contributing to Mauritius’s digital transformation. Our dynamic environment fosters growth, learning, and a collaborative spirit, making Emtel an exciting place to build a career. Join us as we continue to connect lives and businesses across the island and beyond, shaping the future of digital connectivity.
Job Description
Are you an enthusiastic and proactive individual with a deep passion for technology and an unwavering desire to learn? Emtel Ltd, a leading telecommunications provider in Mauritius, is actively seeking a highly motivated Technical Officer to join our dynamic and expanding team. This presents an exceptional opportunity for individuals who are eager to kickstart or advance their career within the fast-paced telecommunications industry, as comprehensive and structured training will be provided to equip you with all the necessary skills and profound knowledge. As a Technical Officer, you will play a crucial and instrumental role in ensuring the seamless operation, meticulous maintenance, and continuous improvement of our sophisticated telecommunication infrastructure, thereby directly contributing to the unparalleled quality of service experienced by our valued customers across the island. You will gain invaluable hands-on experience by working across various technical domains, engaging with cutting-edge technologies and advanced systems. This role is perfectly suited for someone who thrives in a challenging yet rewarding environment, possesses a strong aptitude for analytical problem-solving, and is deeply committed to continuous professional development. If you are ready to learn, grow, and make a tangible and significant impact in Mauritius’s digital landscape, we strongly encourage you to apply and become a part of our innovative journey!
Key Responsibilities
- Assist in the installation, configuration, maintenance, and comprehensive troubleshooting of diverse telecommunications equipment and systems, including mobile base stations, fiber optics networks, and core network infrastructure.
- Conduct routine inspections, preventive maintenance, and performance monitoring to ensure optimal functionality, reliability, and availability of all network elements.
- Efficiently respond to and meticulously resolve technical issues, service disruptions, and customer service requests, ensuring minimal downtime and high customer satisfaction.
- Accurately document all maintenance activities, service interventions, equipment configurations, and technical reports in adherence to company standards.
- Collaborate effectively with senior technical staff, engineers, and other departmental teams to ensure seamless service delivery, project completion, and adherence to service level agreements.
- Strictly adhere to all health, safety, and environmental regulations and company policies during all field operations and equipment handling procedures.
- Actively participate in and successfully complete all provided training programs and workshops to enhance technical knowledge, refine practical skills, and stay abreast of industry advancements.
Required Skills
- Diploma or Degree in Electronics, Telecommunications, Information Technology, or a closely related technical field.
- Strong analytical thinking and exceptional problem-solving abilities with attention to detail.
- Fundamental understanding of electrical, electronic, or networking principles.
- Excellent verbal and written communication skills, along with strong interpersonal abilities.
- Valid Mauritian driving license (manual transmission preferred) and willingness to travel for field work.
- Ability to work effectively both independently and collaboratively as a valued member of a team.
- High level of enthusiasm, willingness to learn rapidly, and adaptability to new technologies and processes.
Preferred Qualifications
- Prior practical experience (e.g., through internships, vocational training, or personal projects) in a technical support or field service environment.
- Basic knowledge of network protocols (e.g., TCP/IP) or mobile communication technologies (e.g., GSM, 3G, 4G, 5G).
- Proficiency in using technical diagnostic tools and testing equipment.
Perks & Benefits
- Competitive salary package complemented by comprehensive benefits.
- Extensive initial and ongoing technical training and professional development programs.
- Significant opportunities for career advancement and growth within a leading telecommunications company.
- Robust health and wellness programs designed for employee well-being.
- A dynamic, innovative, and highly supportive work environment.
- Exclusive employee discounts on Emtel's wide range of products and services.
How to Apply
Interested candidates are cordially invited to submit their detailed Curriculum Vitae (CV), a compelling cover letter outlining their motivation, and copies of relevant academic qualifications by clicking on the application link provided below. Please ensure to clearly indicate “Technical Officer – Training Provided” in the subject line of your application. We sincerely thank all applicants for their interest in Emtel Ltd; however, please note that only shortlisted candidates who meet the criteria will be contacted for an interview.