About Company
Tesco is one of the world’s largest retailers, committed to serving its customers a little better every day. With a rich history spanning over 100 years, we’ve grown from a small market stall to a global brand, yet our core values remain the same: understanding and serving our customers, showing respect for everyone, and striving for excellence. At our Heaton Moor store, we are a vital part of the local community, providing quality products and services with a friendly face. We believe in creating a supportive and dynamic work environment where every colleague feels valued and has the opportunity to develop their career. Join us and be a part of a team that makes a real difference to millions of lives, ensuring our customers have the best possible shopping experience.
Job Description
We are seeking an enthusiastic and experienced Team Supervisor to join our dynamic Customer Operations team in Heaton Moor, Manchester. This full-time role is crucial for maintaining our high standards of customer service and operational efficiency within our bustling retail environment. As a Team Supervisor, you will be the linchpin connecting our broader company vision with the daily realities of frontline customer interaction. You will be instrumental in creating an inviting and efficient shopping experience for everyone who walks through our doors.
Your primary focus will be to lead, inspire, and support a team of dedicated customer assistants. This involves setting clear expectations, providing constructive feedback, conducting regular performance reviews, and identifying training and development opportunities to help your team members grow their skills and careers within Tesco. You’ll be the expert they turn to for guidance on complex customer issues, operational procedures, and problem-solving. Beyond team leadership, you’ll also be actively involved in the day-to-day operations, ensuring shelves are stocked, store appearance is immaculate, and checkout processes are smooth and swift.
This role demands a proactive individual who can anticipate challenges, adapt to changing circumstances, and make sound decisions under pressure. You will be responsible for ensuring compliance with all company policies and procedures, including health and safety regulations, to create a safe and enjoyable environment for both colleagues and customers. You will manage scheduling, breaks, and shift handovers, ensuring optimal staffing levels to meet customer demand. A key aspect of your role will involve handling customer feedback, both positive and constructive, using it to continuously improve service delivery. You will also be a champion for our digital services, assisting customers and colleagues with our online platforms and in-store technology. If you possess exceptional communication skills, a knack for problem-solving, and a genuine desire to lead by example in a customer-centric setting, we encourage you to apply.
Key Responsibilities
- Lead, motivate, and develop a team of Customer Assistants to deliver exceptional service.
- Oversee daily store operations, ensuring efficiency and adherence to company standards.
- Manage team schedules, performance, and provide constructive feedback and coaching.
- Handle and resolve complex customer queries and complaints with professionalism.
- Ensure compliance with all company policies, procedures, and health & safety regulations.
- Support the training and induction of new team members.
- Monitor and maintain store presentation, stock levels, and merchandise standards.
- Act as a keyholder, responsible for opening and closing procedures when required.
- Drive sales performance through excellent service and product knowledge.
- Collaborate with other supervisors and management to achieve overall store objectives.
Required Skills
- Proven experience in a supervisory or team leader role within a customer-facing environment.
- Excellent leadership and team management abilities.
- Strong communication and interpersonal skills.
- Demonstrated ability to resolve conflicts and solve problems effectively.
- Customer-centric approach with a passion for service excellence.
- Ability to work effectively in a fast-paced and dynamic retail setting.
- Basic IT literacy for operational systems.
Preferred Qualifications
- Previous experience in a large retail supermarket environment.
- Knowledge of health and safety procedures in a retail context.
- Experience with performance management and team development.
- First Aid certification.
Perks & Benefits
- Colleague Clubcard (including a second card for a family member) with 10% off most Tesco purchases.
- Retirement savings plan (pension scheme).
- Life assurance.
- Tesco discount scheme with various partners.
- Access to our Colleague Wellbeing support.
- Opportunities for career progression and professional development within Tesco.
- A friendly and supportive work environment.
How to Apply
Click on the application link below to apply directly on our careers site.