About Company
At TD Bank Group, we are committed to being a leading North American financial institution and delivering a personalized, comfortable experience to our customers. We are one of the ten largest banks in the United States and Canada, known for our innovative approach to banking and our unwavering commitment to customer service. With a rich history spanning over 160 years, TD Bank has grown into a global powerhouse, serving millions of customers across various segments, including retail banking, commercial banking, wealth management, and insurance. Our success is built on a foundation of strong values, a diverse and inclusive culture, and a dedication to making a positive impact in the communities where we live and work. We believe in fostering a supportive environment where employees can thrive, learn, and grow their careers, making a tangible difference every day.
Job Description
Join TD Bank Group as a Remote IT Support Specialist and become an integral part of our dynamic technology team, supporting our employees from the comfort of your home office. In this vital role, you will be the first point of contact for our internal users, providing exceptional technical assistance and troubleshooting to ensure seamless operations across various departments. This is a fantastic opportunity for a technically proficient individual with a passion for problem-solving and excellent communication skills to contribute to one of North America’s leading financial institutions.
As a Remote IT Support Specialist, you will manage a wide range of technical issues, from basic software queries and hardware malfunctions to network connectivity problems and system access requests. Your day will involve utilizing remote diagnostic tools, collaborating with other IT teams, and meticulously documenting solutions to enhance our knowledge base. We are seeking someone who is not only adept at resolving technical challenges efficiently but also possesses a strong customer service orientation, capable of guiding users through complex steps with patience and clarity. This role demands a high degree of self-sufficiency, organizational skills, and the ability to prioritize tasks in a fast-paced, virtual environment.
TD Bank is deeply invested in the success and well-being of its employees. For this remote position, we provide comprehensive training, robust remote work tools, and ongoing support to ensure you are equipped to excel. You’ll have access to continuous learning opportunities, fostering your professional growth within our extensive IT ecosystem. If you are a proactive troubleshooter, an empathetic communicator, and eager to work with cutting-edge technology within a supportive team, this remote IT Support role at TD Bank offers a challenging yet rewarding career path where your contributions are recognized and valued. Embrace the flexibility of remote work while making a significant impact on our operational efficiency and employee satisfaction.
Key Responsibilities
- Provide first-level technical support to internal TD Bank employees via phone, email, chat, and remote assistance tools.
- Troubleshoot and resolve hardware, software, network, and application issues, including Windows operating systems, Microsoft Office Suite, and proprietary banking applications.
- Assist with user account management, password resets, and access permissions for various systems.
- Diagnose and resolve connectivity issues related to VPN, Wi-Fi, and remote access tools.
- Escalate complex or unresolved issues to appropriate second-level support teams or specialized departments.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the IT service management system.
- Educate users on best practices for system usage, security protocols, and common troubleshooting techniques.
- Participate in ongoing training and professional development to stay current with technology trends and TD Bank systems.
- Adhere strictly to company policies, security guidelines, and compliance regulations.
- Contribute to the creation and maintenance of IT knowledge base articles and user guides.
Required Skills
- Minimum of 2 years of experience in an IT Help Desk or Technical Support role.
- Proficiency in troubleshooting Windows 10/11 operating systems and Microsoft Office 365 applications.
- Strong understanding of network fundamentals (TCP/IP, DNS, VPN) and remote connectivity issues.
- Experience with Active Directory for user and group management.
- Familiarity with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work independently and manage time effectively in a remote work environment.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
- Experience supporting financial services applications or environments.
- Familiarity with virtual desktop infrastructure (VDI) environments.
- Experience with mobile device management (MDM) platforms.
- Bilingual proficiency (English and French) is a plus for broader support capabilities.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching contributions.
- Employee stock purchase plan.
- Tuition reimbursement and professional development programs.
- Employee assistance program for mental health and well-being.
- Access to TD Bank employee discount programs.
- Opportunities for career advancement within a large, global organization.
- Work-from-home stipend for essential office equipment.
How to Apply
Ready to make an impact with a leading financial institution from the comfort of your home? Click on the application link below to apply directly on the TD Bank careers site. We look forward to reviewing your application!