About Company
TD Bank Group, known as ‘America’s Most Convenient Bank®,’ is one of the largest banks in North America and serves over 27 million customers worldwide. With a strong commitment to customer service and community involvement, TD Bank offers a full range of financial products and services, including personal banking, small business banking, and wealth management. Our mission is to enrich the lives of our customers, communities, and colleagues. We believe in creating an inclusive and diverse environment where every employee can thrive and contribute to our shared success. Join our team and be part of an organization that values integrity, teamwork, and a relentless focus on the customer.
Job Description
Are you passionate about helping people and eager to kickstart a rewarding career in the banking sector? TD Bank Group is actively seeking enthusiastic and dedicated individuals to join our team as Customer Support Representatives in our Lakeview Heights, Camden location. This is an exciting opportunity to be the front line of our ‘America’s Most Convenient Bank’ philosophy, providing exceptional service and building lasting relationships with our valued customers.
In this vital role, you will be instrumental in assisting customers with their daily banking needs, resolving inquiries, and guiding them through our array of financial products and services. We are looking for individuals who possess a natural talent for communication, a problem-solving mindset, and a genuine desire to make a positive impact on every interaction. You will become a trusted advisor, helping customers navigate everything from account management and transaction inquiries to digital banking solutions and basic product information.
TD Bank is committed to fostering a supportive and dynamic work environment. We offer comprehensive training programs designed to equip you with the knowledge and tools necessary to excel in your role, along with ongoing professional development opportunities to help you grow your career within the organization. If you are a proactive learner, a team player, and ready to embark on a career where your efforts are recognized and rewarded, we encourage you to apply. This position is more than just a job; it’s a chance to build a career with a leading financial institution that prioritizes its employees and its community. We look forward to welcoming you to the TD Bank family.
Key Responsibilities
- Provide exceptional customer service and support to TD Bank clients via in-person interactions, phone, and digital channels.
- Address customer inquiries, resolve issues, and provide information on bank products and services efficiently and accurately.
- Assist customers with account openings, transactions, and various banking processes.
- Educate customers on digital banking tools and services to enhance their banking experience.
- Identify customer needs and offer relevant TD Bank solutions, escalating complex issues when necessary.
- Maintain up-to-date knowledge of bank products, services, policies, and procedures.
- Adhere to all regulatory compliance standards and internal bank guidelines.
- Collaborate with team members to ensure a seamless and positive customer experience.
- Contribute to a positive and professional work environment.
Required Skills
- High School Diploma or equivalent
- Minimum 6 months of customer service experience, preferably in a fast-paced environment
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly and approachable demeanor
- Proficiency in basic computer applications and ability to learn new software quickly
- Ability to work effectively in a team-oriented environment
- Demonstrated problem-solving abilities and attention to detail
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Finance, or a related field
- Previous experience in banking or financial services
- Bilingual proficiency (especially Spanish) is a plus
- Experience with CRM software or banking platforms
Perks & Benefits
- Competitive hourly wage
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Tuition assistance and professional development programs
- Employee banking benefits
- Opportunities for career advancement within a global organization
- Inclusive and diverse workplace culture
How to Apply
Ready to make a difference at TD Bank? We invite you to apply by clicking the link below. On our careers page, please search for ‘Customer Service Representative’ or ‘Teller’ roles in New Jersey to find the most suitable position. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application!